Gabriela Motta Ortega
El Paso,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to work. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Shift Leader/Coordinator
Chic-Fil-A
El Paso, Texas
02.2022 - 01.2025
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Resolved conflicts between team members in professional manner, preserving strong working relationships in process.
- Provided ongoing training for new hires, fostering positive team atmosphere that encouraged growth and development.
- Implemented procedural updates as needed based on company policy changes or industry developments.
- Assisted managers in setting goals for each department within store and monitored progress toward those objectives regularly.
- Served as reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Retail Salespersons
Five Below
10.2021 - 01.2022
- Demonstrate use or operation of merchandise
- Watch for and recognize security risks and thefts and know how to prevent or handle these situations
- Clean shelves, counters, and tables
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Greet customers and ascertain what each customer wants or needs
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases, and receive and process cash or credit payment
- Prepare merchandise for purchase or rental
Fast Food and Counter Workers
Chick-fil-A
05.2020 - 05.2021
- Serve customers in eating places that specialize in fast service and inexpensive carry-out food
- Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary
- Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment
- Communicate with customers regarding orders, comments, and complaints
Education
Associate of Arts - Multidisciplinary Studies
El Paso Community College
El Paso, Texas 08.2021 - 12.2024
High School Diploma -
Byron P Steele Ii High School
Schertz, TX05.2021
Skills
- Excellent communication skills
- Team-player who can also work independently
- Operated appropriate cleaning equipments and utilized proper cleaning chemicals, safely
- Customer-focused approach to trouble shooting, resolving problems and ensuring repeat business
- Skilled in Microsoft Word and PowerPoint
- Customer Service Management
- Creative Problem-Solving
- Positive Attitude
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Leader/Coordinator
Chic-Fil-A
02.2022 - 01.2025
Retail Salespersons
Five Below
10.2021 - 01.2022
Associate of Arts - Multidisciplinary Studies
El Paso Community College
08.2021 - 12.2024
Fast Food and Counter Workers
Chick-fil-A
05.2020 - 05.2021
High School Diploma -
Byron P Steele Ii High School
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