Gabriela Munoz
San Luis,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
31
31
years of professional experience
Work History
Student Supervisor
Gadsden Elementary School District 32
08.2018 - 08.2020
- Developed professional relationships with teachers and school administrators to integrate into team and best serve students.
- Logged monitoring activities and notable incidents for school administrators.
- Enforced school district guidelines with students across classes and levels.
- Supervised cafeteria periods for different ages and maintained order.
- Backed up classroom teachers by supervising students in classes, at recess or during special activities.
Secretary
Hector's Homebuilders LLC
02.2000 - 04.2002
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated records and files to maintain document compliance.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
- Opened houses for clients and appraisers.
- Performed light accounting.
- Managed over 50 customer calls per day.
Hotel Desk Clerk
Motel 6
09.1995 - 06.1996
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collected room deposits, fees, and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Managed lost and found items to assist guests with retrieving belongings.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Stored guest valuables in safe and individual boxes for security.
Secretary/Elderly Caregiver
John X Dalton
09.1993 - 05.1995
- Maintained clean, safe, and well-organized patient environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted disabled clients to support independence and well-being.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Assisted with Payroll for seven employees.
- Recorded bank transactions.
Voluntary Assistant
Somerton Branch Library
04.1992 - 09.1993
- Conducted circulation and shelving duties, maintaining orderly, organized displays.
- Performed basic book reshelving and obtained items from book drop.
- Maintained clean, safe library environments for optimized customer comfort.
- Shelved books by subject according to Dewey Decimal System.
- Located books, magazines and other materials quickly according to patron requests.
- Completed daily administration tasks for accurate, reliable records.
- Checked out and checked in materials to support patron circulation needs.
- Helped patrons locate resources using catalog and circulation systems.
Secretary's Assistant
Law Firm Ramon Gastelum & Associates
12.1989 - 06.1990
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Liaised between clients and vendors and maintained effective lines of communication.
- Assisted with courtroom reporting.
- Translated documents from English to Spanish.
- Cashed checks for Employer.
- Collected dictation.
Education
Certificate - Data Processing Specialist
PPEP Tec Inc.
San Luis, AZ07.1991
GED -
Gonzales High School
Gonzales, CA06.1989
Skills
- Copying and Scanning
- Data Entry Accuracy
- Telephone Etiquette
- Verbal and Writing Communication
- Customer Satisfaction
- Running Errands
- Dependable and Responsible
- Bathing and Dressing
- Housekeeping
- Meal Planning and Preparation
- Google Drive
- Customer Service
- Clerical Skills
Languages
Spanish
Native or Bilingual
Timeline
Student Supervisor
Gadsden Elementary School District 32
08.2018 - 08.2020
Secretary
Hector's Homebuilders LLC
02.2000 - 04.2002
Hotel Desk Clerk
Motel 6
09.1995 - 06.1996
Secretary/Elderly Caregiver
John X Dalton
09.1993 - 05.1995
Voluntary Assistant
Somerton Branch Library
04.1992 - 09.1993
Secretary's Assistant
Law Firm Ramon Gastelum & Associates
12.1989 - 06.1990
Certificate - Data Processing Specialist
PPEP Tec Inc.
GED -
Gonzales High School
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