Gabriela Munoz
West Palm Beach,FL
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
7
7
years of professional experience
Work History
Bartender
Bar Yoshi Obar
07.2023 - 09.2024
- Prepared beverages and cocktails according to mixing and presentation standards and recipes
- Operated point-of-sale system accurately for processing payments from customers
- Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders
- Utilized strong salesmanship skills to upsell drinks and appetizers
- Worked closely with wait staff to communicate customer needs during busy shifts
- Assists with orienting new employees to their work area
Bartender
Myers lounge club
11.2022 - 06.2024
- Conducted bar inventory on regular basis to complete daily requisition sheets
- Mixed liquor, soda, and bitters to prepare cocktails and other drinks
- Collected money for drinks served
- Took beverage orders from serving staff or directly from patrons
- Washed and wiped down prep areas, equipment, and utensils
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Demonstrated expertise in preparing and mixing cocktails using a variety of liquors, wines, and beers
- Served high customer volumes during special events, nights, and weekends.
Snack Bar Attendant /Bartender
Nantucket Golf Club
05.2021 - 07.2023
- Demonstrated expertise in using POS systems for accurate order entry, payment processing, and tracking of inventory levels
- Served high customer volumes during special events, nights, and weekends.
- Monitored inventory and notified management of deficiencies or shortages.
- Trained new employees on proper food handling techniques and customer service best practices, contributing to improved team performance.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Responded to customer complaints to help resolve issues.
Server
Seminole golf club
10.2019 - 05.2023
- Greets members by name and provides outstanding service with a smile to members and their guests in a professional and courteous manner
- Knowledgeable of all menu items offered
- Serves food courses and alcoholic beverages to members and/or guests
- Enters all orders in POS system in an accurate and timely manner
- Resolves service issues in a timely, friendly and efficient manner
- Communicates pertinent information to the kitchen to ensure outstanding member experiences
- Follows work schedule, operating and safety procedures to meet workplace expectations
- Communicates any safety, service or other concerns to management for resolution
Barback
CRU
07.2021 - 09.2022
- Assist bartenders with back of house liquor inventory
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
Server
Trump International Golf Course
10.2017 - 05.2018
- Inform the members the daily specials
- Provide excellent customer service to all guest
- Assisted coworkers whenever needed
- Made sure all the tables are all well taken care of
- Worked dinner service and private parties
- Learned different types of beer
- Served food and beverages promptly with focused attention to customer needs.
Education
Associates degree - Political Science
Palm Beach State College
Lake worth12.2023
High School diploma -
Forest Hill Community High School
West Palm Beach, Florida05.2017
Skills
- Experience with Jonas software
- Knowledge of Microsoft
- Experience with open table program
- Responsible Alcohol Service
- Attending Multiple Customers
- Customer Service
- Liquor, beer, and wine knowledge
- Team player attitude
- Handling large groups
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender
Bar Yoshi Obar
07.2023 - 09.2024
Bartender
Myers lounge club
11.2022 - 06.2024
Barback
CRU
07.2021 - 09.2022
Snack Bar Attendant /Bartender
Nantucket Golf Club
05.2021 - 07.2023
Server
Seminole golf club
10.2019 - 05.2023
Server
Trump International Golf Course
10.2017 - 05.2018
High School diploma -
Forest Hill Community High School
Associates degree - Political Science
Palm Beach State College
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