Summary
Overview
Work History
Education
Skills
Timeline
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Gabriela Navarro

Grapevine,TX

Summary

Analytical individual adept in overseeing distribution of goods and services to drive timely delivery. Experienced in implementing cost-effective shipping solutions and tracking progress of shipments. Possesses comprehensive understanding of supply chain operations and latest logistic technology.


Well-qualified Logistic Coordinator proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Overview

5
5
years of professional experience

Work History

LOGISTIC COORDINATOR

PEPSI
12.2021 - Current
  • Assisted in the logistics for products, in different departments during the weekends
  • Managed/ Check calls and trace with multiple loads with carriers
  • Developed relationships with certain carriers and customers
  • Handled loads by using multiple software; Aljex, TMS, Comchecks, Excel
  • Trained new employees on Customer Service and track and trace calls
  • Tracked and resolved delayed orders due to products overconsumption
  • Assisted PBC and QG Inbound Team over the weekends
  • Resulted in email resolution over escalation with important customers
  • Booked/ dispatched loads for carriers
  • Assisted the Frito-Lay Potatoes Team during the weekends
  • Resolved issues for the customers and carriers on Frito-Lay Potato loads while using personal phone number
  • Assisted Project Spark (Uber), Frito E Com/ Nan Ecom for Amazon carriers/customers, as well for Rockstar and Quaker accounts
  • Rescheduled pickup/delivery appointments for multiple loads in different departments.

LOGISTIC REPRESENTATIVE

AMERCARE ROYAL
10.2019 - 12.2021
  • Received and administrated PO orders from buyers
  • Processed PO in the S2K Enterprise system
  • Created, kept track of claims, and followed up with the buyers
  • Managed VIP customers, and worked with Sales Team such as Sales Managers, Sales Coordinators, and Sales Representatives
  • Trainer for new employees on Customer Service and order entry
  • Resolved delayed orders due to carrier's errors
  • Active communication through phone calls and emails to manage and resolve multiple issues from buyer's requests
  • Active communication with the warehouses for orders change, hot rush, order status, etc
  • Provided information to buyers about pricing, quality, inventory, order status, etc
  • Usually represented the company on events with suppliers, buyers, management, and leadership.

PORTAL REPRESENTATIVE

APPFOLIO
04.2019 - 10.2019
  • Assisted Property Managers on tenant's maintenance complaints through the portal app
  • Dispatched work orders from the Five Star Dispatch Form
  • Trainer of new employees for Customer Service
  • Assisted tenants and property managers through calls and emails
  • Kept track of orders and claims from vendors and property managers
  • Problem solved case issues through the Portal app
  • Created spreadsheet to track orders for property managers.

Education

BS Operations Management -

Southern New Hampshire University
01.2024

Associate of Applied Arts in Fashion Design -

Art Institute of Dallas
06.2018

Skills

  • Use of persuasion skills with customers
  • Trainer
  • Marketing in social media
  • Microsoft Office (PowerPoint, Excel, Word)
  • Illustrator and Photoshop
  • 10 key numeric keyboards
  • Good communication skills through email and research phone calls
  • S2K "Inhouse used for dispatching on booking products for loads"
  • Aljex "Inhouse used for logistics on adjusting rates, compensation and updates for customer and carriers"
  • TMS "Inhouse used for logistics on scheduling loads and communicating to the customer or plants"
  • Comcheck "Inhouse used for logistics on adding compensation for carriers"
  • Red Flag "Inhouse used for logistics on escalation issues"
  • Shipment Tracking
  • Contract Negotiation
  • Reports Generation
  • Computer-Based Inventory System
  • Driver Scheduling
  • Problem-Solving
  • Purchase Orders
  • Vendor Onboarding
  • Inventory Management
  • Shipping Procedures
  • Materials Handling
  • Invoicing and Shipping Documentation
  • Motivational Leadership
  • Customer Service
  • Coaching and Mentoring
  • Sales Support
  • Analytical Thinking
  • Decision-Making
  • Shipment Coordination
  • Quality Control Analysis
  • Fleet Management
  • Client Relations
  • Spreadsheet Tracking
  • Budget Preparation
  • Scheduling Coordination
  • Workflow Analysis
  • Documentation and Reporting
  • Data Processing
  • Incident Reporting
  • Corrective Action Planning

Timeline

LOGISTIC COORDINATOR

PEPSI
12.2021 - Current

LOGISTIC REPRESENTATIVE

AMERCARE ROYAL
10.2019 - 12.2021

PORTAL REPRESENTATIVE

APPFOLIO
04.2019 - 10.2019

BS Operations Management -

Southern New Hampshire University

Associate of Applied Arts in Fashion Design -

Art Institute of Dallas

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Gabriela Navarro