Gabriela Nieves
Gainesville,FL
Summary
Dynamic professional with a proven track record at Hotel Indigo, adept in AP and AR management and exceptional guest services. Excelled in enhancing financial accuracy and customer satisfaction. Skilled in problem-solving and time management, consistently exceeding performance metrics without compromising on food safety standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Accounting Manager
Hotel Indigo
09.2023 - Current
- Handled accounts payable and accounts receivable, maintaining accurate financial records for the property.
- Achieved timely financial reporting through diligent preparation and analysis of monthly, quarterly, and annual reports.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Collaborated with other departments to achieve accurate and prompt financial reporting.
- Maintained financial databases for data entry, tracking and reporting.
Front Desk Agent
Hotel Indigo
01.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Cashier/Server
Los Pollos Rotisserie & Grill
09.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Customer Service/Barista
Walt Disney World Parks and Resorts
01.2022 - 09.2022
- Provided exceptional customer service, consistently exceeding performance metrics.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Cake Decorator
Publix
09.2017 - 07.2020
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
Baker
The Fresh Market
10.2014 - 07.2017
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Trained and supervised new employees on bakery operations and procedures.
Education
High School Diploma -
Poinciana High School
Kissimmee, FL05.2014
Skills
- Journal Entries
- AP and AR management
- General ledger accounting
- Invoicing
- Month-end reporting
- Food safety knowledge
- Cash handling proficiency
- Sanitation Standards
- Problem-solving skills
- Opera
- Guest Services
- Time Management
Certification
CPR Certified
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Accounting Manager
Hotel Indigo
09.2023 - Current
Front Desk Agent
Hotel Indigo
01.2023 - Current
Cashier/Server
Los Pollos Rotisserie & Grill
09.2022 - 01.2023
Customer Service/Barista
Walt Disney World Parks and Resorts
01.2022 - 09.2022
Cake Decorator
Publix
09.2017 - 07.2020
Baker
The Fresh Market
10.2014 - 07.2017
High School Diploma -
Poinciana High School
Similar Profiles
Owen MitchellOwen Mitchell
Apprentice chef at Hotel IndigoApprentice chef at Hotel Indigo
Makayla YazellMakayla Yazell
Sales Coordinator at Hotel IndigoSales Coordinator at Hotel Indigo
Cassaundria BookerCassaundria Booker
Valet at Hotel IndigoValet at Hotel Indigo