Gabriela Nieves
Plant City,FL
Summary
Dedicated and hardworking professional with four years of customer service experience at Publix, where I have built strong communication, teamwork, and problem-solving skills. I am always eager to learn, take on new challenges, and provide excellent service to both customers and coworkers. In addition to four years of babysitting experience caring for multiple children at a time, I have developed patience, responsibility, and the ability to remain calm under pressure. I am certified in Basic Life Support (BLS) and as a Certified Nursing Assistant (CNA), and I plan to attend EMT school this fall to continue expanding my skills and pursue a career in healthcare.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Babysitter
Serenity Ball
Plant City, FL
07.2022 - Current
- Supervised children's daily activities, ensuring safety and engagement.
- Developed personalized educational games to enhance cognitive skills.
- Communicated effectively with parents regarding child development and well-being.
- Managed schedules for various age groups, promoting routine and stability.
- Implemented behavior management strategies to foster positive interactions among children.
Front Service Clerk
Publix
Valrico
02.2022 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated cash register efficiently, ensuring accurate transactions and balanced cash drawers.
- Maintained cleanliness and organization of front service area to enhance customer experience.
- Assisted in training new employees on company policies and customer service procedures.
- Engaged customers in a friendly manner, promoting loyalty programs and store promotions effectively.
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
Education
High School Diploma -
Durant High School
Plant City, FL05.2024
Skills
- Customer engagement
- Store cleaning
- Time management
- Problem-solving skills
- Hospitality services
Certification
Basic Life Support (BLS)
Certified Nursing Assistant (CNA)
Timeline
Babysitter
Serenity Ball
07.2022 - Current
Front Service Clerk
Publix
02.2022 - Current
High School Diploma -
Durant High School