Gabriela Ochoa
Concord,CA
Summary
Seasoned Department Trainer with relevant background in providing comprehensive training programs to employees. Strengths include designing and implementing effective learning materials, fostering positive learning environments, and leading training sessions across different departments. Demonstrated success in enhancing staff performance through innovative training strategies.
Overview
17
17
years of professional experience
Work History
Department Trainer
Bay Alarm
Concord, CA
06.2012 - Current
- Developed and implemented training programs to ensure staff members are up-to-date on departmental processes and procedures.
- Conducted group and individual training sessions for new employees in accordance with established standards.
- Created and distributed user manuals, guidelines, tip sheets, job aids, and other materials used during training.
- Assessed employee performance during training sessions to provide feedback and identify areas of improvement.
- Organized classroom activities to simulate real-world scenarios and increase understanding of complex topics.
- Maintained detailed records of employee progress throughout training process.
- Collaborated with managers to customize training plans based on individual needs.
- Monitored usage data to identify trends in learning methods or content delivery techniques that could be improved upon.
- Adapted course material according to changing organizational goals or objectives.
Intake Specialist
Housing Rights Committee
Berkeley, CA
05.2010 - 06.2012
- Answered incoming calls and directed them to the appropriate department or individual.
- Maintained a professional demeanor while handling customer calls.
- Transferred calls to other departments as needed.
- Greeted callers and identified their needs quickly and accurately.
- Responded promptly to inquiries from customers, management, and other departments within the organization.
Cashier
Hillcrest Cleaners
Antioch, CA
03.2008 - 05.2010
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
Education
High School Diploma -
Deer Valley High School
Antioch, CA06-2006
Skills
- Motivational Techniques
- Training delivery
- Learning Management Systems
- Compliance Training
- Industry Expertise
- Training Needs Analysis
- Employee Interviewing
- Training Program Development
Languages
Spanish
Professional
Timeline
Department Trainer
Bay Alarm
06.2012 - Current
Intake Specialist
Housing Rights Committee
05.2010 - 06.2012
Cashier
Hillcrest Cleaners
03.2008 - 05.2010
High School Diploma -
Deer Valley High School
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