Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Gabriela Ochoa

Lakeside,CA

Summary

Experienced professional with a strong background in management-related roles. Proficient in operational development, administration, and customer support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and successfully navigating change.

Overview

14
14
years of professional experience

Work History

Deputy City Manager

Regus Management Group
San Diego, CA
04.2022 - Current
  • Executed recruitment and onboarding processes for new Community Associates.
  • Served as primary contact for client escalations, resolving issues promptly.
  • Conducted regular center visits to ensure compliance and identify operational enhancements.
  • Increased revenue and market occupancy through targeted strategies.
  • Supported new sales initiatives to drive growth.
  • Facilitated onboarding of new clients, assisting with move-ins and move-outs.
  • Performed monthly facilities walkthroughs to maintain standards and address concerns.
  • Negotiated renewal agreements.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Managed all maintenance requests from clients in a timely manner.

Associate

Irvine Company
El Cajon, CA
09.2021 - 04.2022
  • Oversaw the daily operations of the building.
  • Coordinated repairs with contractors and service providers.
  • Handled customer inquiries regarding rental leases, or other matters related to the facility.
  • Initiated contracts with vendors for janitorial services or other maintenance needs.
  • Coordinated building events.
  • Supervised onsite staff, including maintenance, security, and administrative personnel.
  • Monitored facilities and identified maintenance and repair needs.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for tenants.
  • Liaised between construction manager and tenant during build-out phase of tenant suite.

Community Manager

Regus Management Group
San Diego, CA
10.2017 - 09.2021
  • Liaised between clients and property management.
  • Coordinated community events.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed daily operations of the office.
  • Coordinated with the IT department to resolve technical issues.
  • Responsible for onboarding new move-ins and move-outs.

Assistant Manager

Men's Wearhouse
La Mesa, CA
11.2011 - 10.2017
  • Coordinated stock replenishment processes as needed, based on sales.
  • Organized merchandise displays according to seasonal promotions or special events.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Prepared and submitted nightly bank deposits.
  • Delegated work to staff, setting priorities and goals.

Education

High School Diploma -

Granite Hills High School
El Cajon, CA
06-2008

Real Estate License

Allied Real Estate Schools

Skills

  • Facilities management
  • Team leadership
  • Customer service
  • Vendor management
  • Critical thinking skills
  • Problem-solving

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Deputy City Manager

Regus Management Group
04.2022 - Current

Associate

Irvine Company
09.2021 - 04.2022

Community Manager

Regus Management Group
10.2017 - 09.2021

Assistant Manager

Men's Wearhouse
11.2011 - 10.2017

High School Diploma -

Granite Hills High School

Real Estate License

Allied Real Estate Schools

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