Gabriela Ochoa Rodriguez
Roseville,CA
Summary
Dynamic Office Manager at Origin USA Solar with proven expertise in customer service and office administration. Enhanced team productivity through effective task delegation and staff training. Skilled in maintaining compliance and optimizing processes, resulting in improved operational efficiency. Adept at leveraging MS Office for accurate financial record-keeping and reporting.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
15
15
years of professional experience
Work History
Office Manager
Origin USA Solar
12.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Medicare Sales Representative
E-Health
02.2018 - 12.2021
- Maintained detailed records of client communications, sales activities, and progress toward goals for regular reporting to management.
- Consistently met compliance standards for Medicare sales activities, ensuring adherence to state and federal regulations.
- Maintained up-to-date knowledge of industry trends, legislation, and competitor offerings to provide accurate information to clients and maintain a competitive edge in the market.
- Participated in ongoing training programs to stay current on product offerings, industry regulations, and best practices in Medicare sales.
- Conducted informative seminars and presentations on Medicare options, leading to increased community awareness and interest in available plans.
- Enhanced customer satisfaction by addressing and resolving Medicare-related inquiries promptly and accurately.
- Leveraged CRM tools for efficient tracking of client interactions, ensuring timely follow-ups and effective communication throughout the sales cycle.
- Increased sales revenue by consistently meeting and exceeding monthly targets for new enrollments.
Clinical System Analyst
Health Net
10.2010 - 12.2018
- Assisted with pharmacy system builds, data validation and system testing.
- Enhanced patient care quality by implementing advanced analytics tools for better decision-making in treatment plans.
- Assisted with the development of clinical documentation standards, contributing to a more consistent approach across departments.
- Provided training to staff members on clinical systems usage, improving overall proficiency and reducing support requests.
- Prepared end-user documentation and permanent references for clear, concise information.
- Collaborated with healthcare professionals to identify areas for clinical systems improvement, resulting in more effective patient management.
- Generated and reviewed reports to verify regulatory compliance.
- Optimized database structures for enhanced information retrieval, enabling faster access to essential patient data.
Education
Bachelor of Science - Health Care Administration
Ashford University
San Diego, CA05-2018
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Administrative support
- Employee supervision
- Employee training
- Training and coaching
- Team supervision
- Staff training
- Problem resolution
- Teamwork and collaboration
- Team leadership
- Onboarding and orientation
- Team development
- Computer skills
- MS office
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Origin USA Solar
12.2021 - Current
Medicare Sales Representative
E-Health
02.2018 - 12.2021
Clinical System Analyst
Health Net
10.2010 - 12.2018
Bachelor of Science - Health Care Administration
Ashford University
Similar Profiles
Christopher WhiteChristopher White
Logistics Manager at ORIGIN USALogistics Manager at ORIGIN USA
Joy-Ann JarrettJoy-Ann Jarrett
Sales Representative at Next Level Solar USASales Representative at Next Level Solar USA
Beau BoyersBeau Boyers
Sales Representative at Shared Solar Advisors USASales Representative at Shared Solar Advisors USA
Noah PikeNoah Pike
Food Runner at YardHouse Darden RestaurantsFood Runner at YardHouse Darden Restaurants
Vivian GillVivian Gill
Senior Nurse Specialist – Grievance & Appeals at Partnership HealthPlan of CaliforniaSenior Nurse Specialist – Grievance & Appeals at Partnership HealthPlan of California