Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriela Oliva

Tacoma,WA

Summary

Results driven leader with experience spanning luxury resort, hotel, casino and independent restaurant industries.

Consistently demonstrating a track record of achievement, thriving in the development of high-impact business concepts, pioneering innovation and design, catalyzing sales growth, strategic planning while delivering effective communication. Proven ability to develop and execute strategic sales and business development plans, secure opportunities, achieve remarkable results across various facets of the hospitality industry. Expertise in enhancing ROI, cultivating stakeholder engagement, driving revenue and profit generation and proficiently leading teams to attain shared vision and goals.

Overview

25
25
years of professional experience

Work History

Area Manager, Food & Beverage

IGNA Group LLC
12.2013 - Current
  • Concept & Design of new locations.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Directed workforce planning, customer retention and customer service management for multiple locations.
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Supervised 7 location managers and chefs, 11 locations while maintaining contractual, compliance and reporting requirements for all areas and assets.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Implemented systems and procedures to increase sales.
  • Ensure strict adherence to all federal, state and health and safety regulations resulting in over 95% ratings.
  • Facilitated company's expansion from one location to 11 in acquisition, overseeing growth of the workforce while maintaining high quality standard of quality, service, labor and cost efficiency contributing to the company overall profitability.
  • Developed comprehensive sales and labor forecasts.
  • Acquisitions (four new properties).

Food & Beverage General Manager - Task Force

Noble House
10.2014 - 02.2020
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Resolved customer complaints involving food or beverage quality and service.
  • Verified staff/union compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Maintained highest standards for beverage quality and service.
  • Work hand in hand with Rooms Division on occupancy, amenities and proactive service.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Profit and Loss reviews.
  • Staff and Management training and information meetings.
  • Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
  • Developed unique events and special promotions to drive sales.
  • Coordinated with sales/catering staff for special events and functions.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Food & Beverage General Manager

Noble House RIVIERA HOTEL
03.2011 - 03.2013
  • Maintained sound financial footing by overseeing department profit, loss and budgeting.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Worked with qualified chef to diversify menu with new offerings.
  • Planned operations to effectively cover needs while controlling costs and maximizing service.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Coordinated with catering/sales division for special events and functions.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Hold departmental leadership meetings.
  • Work in conjunction with Revenue Director to gain an understanding of P&L statements and ability to react with impactful strategies.
  • Closely monitor business reports on a daily basis and take decisions accordingly.
  • Respond to audits to ensure continual improvement achieved.
  • Ensure full compliance to hotel operating controls, SOP's, policies, procedures and service standards.
  • Oversight of procurement.
  • Oversight of two bars and one restaurant outlet.


Food & Beverage Manager

Omni Hotels & Resorts
05.2008 - 10.2009

Food & Beverage Outlets Manager Pre Opening

Four Winds Casino Resort
12.2006 - 04.2008

Hotel General Manager - Relief Area Manager

Accor Hotels
04.2004 - 05.2006

Food and Beverage General Manager

Ceaser Palace Entertainment
02.2002 - 01.2004

Food & Beverage General Manager/Task Force General Manager

Four Seasons Hotel & Resorts, Four Seasons Hotels
09.1998 - 02.2002

Education

Business Administration And Management

University of California, Los Angeles
Extension Program

Skills

  • Leadership
  • Innovation
  • Concept Development
  • Business Development
  • Revenue Growth
  • Operational Excellence
  • Strategic Planning
  • Regulatory Compliance
  • Acquisitions
  • Customer Excellence

Languages

Spanish
Native or Bilingual

Timeline

Food & Beverage General Manager - Task Force

Noble House
10.2014 - 02.2020

Area Manager, Food & Beverage

IGNA Group LLC
12.2013 - Current

Food & Beverage General Manager

Noble House RIVIERA HOTEL
03.2011 - 03.2013

Food & Beverage Manager

Omni Hotels & Resorts
05.2008 - 10.2009

Food & Beverage Outlets Manager Pre Opening

Four Winds Casino Resort
12.2006 - 04.2008

Hotel General Manager - Relief Area Manager

Accor Hotels
04.2004 - 05.2006

Food and Beverage General Manager

Ceaser Palace Entertainment
02.2002 - 01.2004

Food & Beverage General Manager/Task Force General Manager

Four Seasons Hotel & Resorts, Four Seasons Hotels
09.1998 - 02.2002

Business Administration And Management

University of California, Los Angeles

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Gabriela Oliva