Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriela Oliva

Tacoma,WA

Summary

Results driven leader with experience spanning luxury resort, hotel, casino and independent restaurants throughout the United States.

Consistently demonstrating a track record of achievement, thriving in the development of high-impact business concepts, pioneering innovation and design, catalyzing sales growth, strategic planning while delivering effective communication. Proven ability to develop and execute strategic sales and business development plans, secure opportunities, achieve remarkable results across various facets of the hospitality industry. Expertise in enhancing ROI, cultivating stakeholder engagement, driving revenue and profit generation and proficiently leading teams to attain shared vision and goals. Hands on leadership working with 3 - 11 million dollar revenue streams. Self directed, possessing excellent prioritization, multitasking and time management abilities. Thriving in challenged areas to provide stable labor standards, growth in revenue/forecast while achieving benchmark figures.

Overview

24
24
years of professional experience
1
1
Language

Work History

Food & Beverage Operations

Hilton
02.2024 - Current
  • Boosted overall revenue by streamlining operations and optimizing staff productivity through effective scheduling and task delegation.
  • .Implemented waste reduction initiatives by monitoring portion control, optimizing inventory management, and encouraging responsible disposal practices among staff members.
  • Managed successful special events, including weddings and corporate functions, ensuring seamless execution from planning to completion.
  • Analyzed financial reports to identify areas of opportunity for increasing profitability while managing expenses effectively within budget constraints.
  • .Facilitated regular interdepartmental communication to streamline processes, improve collaboration, and ensure a cohesive guest experience across all touchpoints.
  • Optimized labor costs by monitoring staffing levels based on business needs and adjusting schedules accordingly for maximum efficiency.
  • Implemented marketing strategies that increased foot traffic during traditionally slow periods such as weekday lunches or off-season months.
  • Developed strong vendor relationships, resulting in cost savings on food and beverage purchases without sacrificing quality.
  • Negotiated favorable contracts with suppliers, securing competitive pricing on premium ingredients without compromising quality standards.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Developed unique events and special promotions to drive sales.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Area Manager, Food & Beverage

IGNA Group LLC/Concurrent With Noble House
12.2013 - 01.2024
  • Concept & Design of new locations FARM, Palm Springs, SEL Restaurant, Animarum Restaurant.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Directed workforce planning, customer retention and customer service management for multiple locations.
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Supervised 7 location managers and chefs, 11 locations while maintaining contractual, compliance and reporting requirements for all areas and assets.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Implemented systems and procedures to increase sales.
  • Ensure strict adherence to all federal, state and health and safety regulations resulting in over 95% ratings.
  • Facilitated company's expansion from one location to 11 in acquisition, overseeing growth of the workforce while maintaining high quality standard of quality, service, labor and cost efficiency contributing to the company overall profitability.
  • Developed comprehensive sales and labor forecasts.
  • Acquisitions (four new properties).
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
  • Collaborated with sales teams to create effective strategies that drove revenue growth consistently over time.
  • Increased overall sales by 65% through capitalizing on new potential opportunities and developing and maintaining partnerships with 16 new companies and shareholders.

Food & Beverage General Manager - Task Force

Noble House
10.2014 - 02.2020
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Resolved customer complaints involving food or beverage quality and service.
  • Verified staff/union compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Maintained highest standards for beverage quality and service.
  • Work hand in hand with Rooms Division on occupancy, amenities and proactive service.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Profit and Loss reviews.
  • Staff and Management training and information meetings.
  • Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
  • Developed unique events and special promotions to drive sales.
  • Coordinated with sales/catering staff for special events and functions.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Food & Beverage General Manager/Director of Outlets

Noble House RIVIERA HOTEL
03.2011 - 03.2013
  • Maintained sound financial footing by overseeing department profit, loss and budgeting.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Worked with qualified chef to diversify menu with new offerings.
  • Planned operations to effectively cover needs while controlling costs and maximizing service.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Coordinated with catering/sales division for special events and functions.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Hold departmental leadership meetings.
  • Work in conjunction with Revenue Director to gain an understanding of P&L statements and ability to react with impactful strategies.
  • Closely monitor business reports on a daily basis and take decisions accordingly.
  • Respond to audits to ensure continual improvement achieved.
  • Ensure full compliance to hotel operating controls, SOP's, policies, procedures and service standards.
  • Oversight of procurement.
  • Oversight of two bars and one restaurant outlet.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Developed and implemented strategies to increase sales and profitability.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Increased revenue through effective promotions, optimizing pricing strategies, and maintaining strong vendor relationships.
  • Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.

Food & Beverage Manager

Omni Hotels & Resorts
05.2008 - 10.2009
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
  • Oversaw the hiring process for new employees, selecting top talent to join our team.
  • Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
  • Managed bar and wait staff and directed hiring program.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
  • Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
  • Organized successful special events that contributed to increased sales figures.
  • Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Coordinated with catering staff to deliver food services for special events and functions.

Food & Beverage Outlets Manager Pre Opening

Four Winds Casino Resort
12.2006 - 04.2008

Hotel General Manager - Relief Area Manager

Accor Hotels
04.2004 - 05.2006

Food and Beverage General Manager

Ceaser Palace Entertainment
02.2002 - 01.2004

Food & Beverage General Manager/Task Force General Manager

Four Seasons Hotel & Resorts, Four Seasons Hotels
09.2000 - 02.2002

Education

Business Administration And Management

University of California, Los Angeles

Skills

    Leadership

    Innovation

    Concept Development

    Business Development

    Revenue Growth

    Operational Excellence

    Strategic Planning

    Regulatory Compliance

    Acquisitions

    Customer Excellence

Timeline

Food & Beverage Operations

Hilton
02.2024 - Current

Food & Beverage General Manager - Task Force

Noble House
10.2014 - 02.2020

Area Manager, Food & Beverage

IGNA Group LLC/Concurrent With Noble House
12.2013 - 01.2024

Food & Beverage General Manager/Director of Outlets

Noble House RIVIERA HOTEL
03.2011 - 03.2013

Food & Beverage Manager

Omni Hotels & Resorts
05.2008 - 10.2009

Food & Beverage Outlets Manager Pre Opening

Four Winds Casino Resort
12.2006 - 04.2008

Hotel General Manager - Relief Area Manager

Accor Hotels
04.2004 - 05.2006

Food and Beverage General Manager

Ceaser Palace Entertainment
02.2002 - 01.2004

Food & Beverage General Manager/Task Force General Manager

Four Seasons Hotel & Resorts, Four Seasons Hotels
09.2000 - 02.2002

Business Administration And Management

University of California, Los Angeles

Similar Profiles

CREATE PROFILE
Gabriela Oliva