Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gabriela Ortega

Nashville,TN

Overview

9
9
years of professional experience
1
1
Certification

Work History

Account Manager

Alfred Williams & Company
Nashville, TN
01.2025 - Current
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Presented product features and advantages to potential customers during sales meetings.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Attended trade shows and conferences as a representative of the company.
  • Participated in brainstorming sessions to develop new ideas for business development initiatives.
  • Coordinated with internal teams to ensure timely delivery of products and services to clients.

Studio Lead

Alfred Williams & Company
Nashville, TN
11.2022 - 01.2025
  • Managed and updated Studio calendar and coordinated events.
  • Developed event plans, timelines, and budgets.
  • Provided onsite support during events to ensure smooth operations.
  • Supported other teams with various administrative tasks when required.
  • Scheduled appointments for staff members using Outlook calendar systems.
  • Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.

Director of Operations

Chick-fil-A
Smyrna, TN
06.2022 - 11.2022
  • Scheduled weekly shifts for a team of 150 employees, and provided training to new schedulers.
  • Monitored and submitted help/IT tickets. Regular communication with vendors and suppliers. Scheduled and facilitated leadership meetings.
  • Managed employee benefits, including 401(k) and health insurance.
  • Successfully conducted end-of-month inventory, ensuring accuracy and efficiency in tracking product stock levels.
  • Conducted meetings with potential future leaders to arrange promotional events.

Operations Manager

Chick-fil-A
Smyrna, TN
11.2020 - 06.2022
  • Monitored monthly profits and expenditures for accurate financial reporting.
  • Assisted Executive Director and Operator with daily operational tasks.

Operations Coordinator

Chick-fil-A
Smyrna, TN
08.2019 - 11.2020
  • Facilitated organization and execution of Leadership Training Program, overseeing more than 20 leaders.

Drive-Thru Coordinator

Chick-fil-A
Smyrna, TN
12.2018 - 08.2019
  • Devised strategies to enhance efficiency of Drive Thru operations.

Guest Services Coordinator

Chick-fil-A
Smyrna, TN
07.2018 - 12.2018
  • Guided team members to provide exceptional service, producing consistently positive guest feedback.

Team Leader

Chick-fil-A
Smyrna, TN
01.2018 - 07.2018

Trainer

Chick-fil-A
Smyrna, TN
08.2017 - 01.2018

Team Member

Chick-fil-A
Smyrna, TN
06.2016 - 08.2017

Education

Master of Arts - Liberal Arts

Middle Tennessee State University
Murfreesboro, TN
12-2022

Bachelor of Science - Organizational Communication

Middle Tennessee State University
Murfreesboro, TN
05-2021

MBA -

Middle Tennessee State University
Murfreesboro, TN

Skills

  • Workforce planning
  • Microsoft Software Proficiency
  • Schedule management
  • Customer relations
  • Event management
  • Expense tracking

Certification

  • Certified Notary Public
  • ServSafe Management Certification

Timeline

Account Manager

Alfred Williams & Company
01.2025 - Current

Studio Lead

Alfred Williams & Company
11.2022 - 01.2025

Director of Operations

Chick-fil-A
06.2022 - 11.2022

Operations Manager

Chick-fil-A
11.2020 - 06.2022

Operations Coordinator

Chick-fil-A
08.2019 - 11.2020

Drive-Thru Coordinator

Chick-fil-A
12.2018 - 08.2019

Guest Services Coordinator

Chick-fil-A
07.2018 - 12.2018

Team Leader

Chick-fil-A
01.2018 - 07.2018

Trainer

Chick-fil-A
08.2017 - 01.2018

Team Member

Chick-fil-A
06.2016 - 08.2017

Master of Arts - Liberal Arts

Middle Tennessee State University

Bachelor of Science - Organizational Communication

Middle Tennessee State University

MBA -

Middle Tennessee State University

Similar Profiles

CREATE PROFILE
Gabriela Ortega