Gabriela Ortega
Nashville,TN
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager
Alfred Williams & Company
Nashville, TN
01.2025 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Presented product features and advantages to potential customers during sales meetings.
- Managed multiple accounts simultaneously while meeting deadlines.
- Attended trade shows and conferences as a representative of the company.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
Studio Lead
Alfred Williams & Company
Nashville, TN
11.2022 - 01.2025
- Managed and updated Studio calendar and coordinated events.
- Developed event plans, timelines, and budgets.
- Provided onsite support during events to ensure smooth operations.
- Supported other teams with various administrative tasks when required.
- Scheduled appointments for staff members using Outlook calendar systems.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
Director of Operations
Chick-fil-A
Smyrna, TN
06.2022 - 11.2022
- Scheduled weekly shifts for a team of 150 employees, and provided training to new schedulers.
- Monitored and submitted help/IT tickets. Regular communication with vendors and suppliers. Scheduled and facilitated leadership meetings.
- Managed employee benefits, including 401(k) and health insurance.
- Successfully conducted end-of-month inventory, ensuring accuracy and efficiency in tracking product stock levels.
- Conducted meetings with potential future leaders to arrange promotional events.
Operations Manager
Chick-fil-A
Smyrna, TN
11.2020 - 06.2022
- Monitored monthly profits and expenditures for accurate financial reporting.
- Assisted Executive Director and Operator with daily operational tasks.
Operations Coordinator
Chick-fil-A
Smyrna, TN
08.2019 - 11.2020
- Facilitated organization and execution of Leadership Training Program, overseeing more than 20 leaders.
Drive-Thru Coordinator
Chick-fil-A
Smyrna, TN
12.2018 - 08.2019
- Devised strategies to enhance efficiency of Drive Thru operations.
Guest Services Coordinator
Chick-fil-A
Smyrna, TN
07.2018 - 12.2018
- Guided team members to provide exceptional service, producing consistently positive guest feedback.
Team Leader
Chick-fil-A
Smyrna, TN
01.2018 - 07.2018
Trainer
Chick-fil-A
Smyrna, TN
08.2017 - 01.2018
Team Member
Chick-fil-A
Smyrna, TN
06.2016 - 08.2017
Education
Master of Arts - Liberal Arts
Middle Tennessee State University
Murfreesboro, TN12-2022
Bachelor of Science - Organizational Communication
Middle Tennessee State University
Murfreesboro, TN05-2021
MBA -
Middle Tennessee State University
Murfreesboro, TNSkills
- Workforce planning
- Microsoft Software Proficiency
- Schedule management
- Customer relations
- Event management
- Expense tracking
Certification
- Certified Notary Public
- ServSafe Management Certification
Timeline
Account Manager
Alfred Williams & Company
01.2025 - Current
Studio Lead
Alfred Williams & Company
11.2022 - 01.2025
Director of Operations
Chick-fil-A
06.2022 - 11.2022
Operations Manager
Chick-fil-A
11.2020 - 06.2022
Operations Coordinator
Chick-fil-A
08.2019 - 11.2020
Drive-Thru Coordinator
Chick-fil-A
12.2018 - 08.2019
Guest Services Coordinator
Chick-fil-A
07.2018 - 12.2018
Team Leader
Chick-fil-A
01.2018 - 07.2018
Trainer
Chick-fil-A
08.2017 - 01.2018
Team Member
Chick-fil-A
06.2016 - 08.2017
Master of Arts - Liberal Arts
Middle Tennessee State University
Bachelor of Science - Organizational Communication
Middle Tennessee State University
MBA -
Middle Tennessee State University