Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabriela Ortiz Zamarripa

McKinney,TX

Summary

Dynamic professional with a proven track record in household and healthcare operations. Excelled in cross-functional teamwork and database management, enhancing operational efficiency and client satisfaction. Demonstrated multicultural understanding and superior childcare experience, achieving significant positive outcomes in diverse settings.

Overview

8
8
years of professional experience

Work History

Nanny

Care.com Inc
Plano, TX
10.2024 - Current
  • Regulated children's schedules to balance rest, learning and play.
  • Assisted with homework assignments in all subject areas on an as needed basis.
  • Provided direct-care services for children of varying ages.
  • Provided guidance and discipline in line with parental values and expectations.
  • Engaged in educational activities like reading and crafts to encourage learning and creativity.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Developed strong relationships with both parents to ensure open communication regarding the children's progress.
  • Encouraged positive behavior by providing clear expectations and consistent discipline techniques.
  • Created nurturing, safe environments to promote emotional, social, and intellectual growth.
  • Managed household errands and other essential duties.

Bilingual Referral Coordinator

Dedicated Senior Medical Center
Dallas, TX
10.2022 - 10.2024
  • Assisted patients with navigation of complex healthcare systems, providing guidance on insurance and specialist services.
  • Performed data entry related to referrals into electronic health record systems.
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
  • Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
  • Analyzed referral data to identify patterns and recommend changes to referral policies and practices.
  • Conducted follow-up with patients and healthcare providers to ensure satisfaction and address any concerns post-referral.
  • Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
  • Utilized various healthcare IT systems to schedule appointments and communicate with medical professionals and patients.
  • Maintained accurate and up-to-date patient records, including referral status and follow-up information.
  • Facilitated communication between primary care physicians, specialists, and patients to ensure a smooth referral process.

Administrative Supervisor

Eye & Vision
Richardson, TX
07.2020 - 10.2022
  • Supervised a team of professionals, including hiring, training, scheduling, evaluating performance, and providing feedback.
  • Monitored inventory levels of supplies needed for daily operations and placed orders when necessary.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Performed advanced technical duties such as lens edging, mounting, repairs, adjustments and troubleshooting of ophthalmic equipment.
  • Instructed customers on how to care for, insert and remove contact lenses.
  • Managed client frame selection processes and walked through lens options.
  • Maintained smooth patient flow throughout facility, promoting efficient overall operations.
  • Conducted comprehensive pre-test procedures, including visual acuity, color vision, pressure tests, and auto-refraction.
  • Utilized electronic health record systems for accurate and efficient patient data management.
  • Participated in community outreach programs to promote eye health and preventive care.

Shift Leader

Panda Express
Richardson, TX
07.2017 - 07.2020
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Fostered a team-oriented environment to increase morale and productivity.
  • Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
  • Utilized POS systems efficiently for order processing and inventory management.
  • Adhered to all health code regulations while preparing food items for customers.
  • Conducted regular team meetings to communicate targets, updates, and gather feedback.
  • Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.

Education

High School Diploma -

Naaman Forest High School
Garland, TX
05-2019

Certified Clinical Medical Assistant - In Progress

U.S. Career Institute
Fort Collins, CO

Skills

  • Infant, toddler, childcare experience
  • Household and Office management
  • Cross-functional coordination and teamwork
  • Referral tracking
  • Insurance verification and Prior- Authorization
  • Data entry proficiency
  • Healthcare operations
  • HIPAA protocol adherence
  • Workload prioritization
  • Team supervision

Languages

Spanish
Native/ Bilingual

Timeline

Nanny

Care.com Inc
10.2024 - Current

Bilingual Referral Coordinator

Dedicated Senior Medical Center
10.2022 - 10.2024

Administrative Supervisor

Eye & Vision
07.2020 - 10.2022

Shift Leader

Panda Express
07.2017 - 07.2020

High School Diploma -

Naaman Forest High School

Certified Clinical Medical Assistant - In Progress

U.S. Career Institute

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Gabriela Ortiz Zamarripa