Gabriela Osorio

COLUMBUS,OH, Ohio

Summary

Friendly customer service professional committed to providing high-quality service and developing customer relationships. Offering excellent interpersonal skills and knowledge of conflict resolution to lead to customer satisfaction. Skilled at using consumer feedback to improve customer service processes. Ability to work well under pressure as well.

Overview

years of professional experience

Work History

Molina Healthcare

Customer Service Representative

05.2018 - 03.2019

Job overview

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Consulted with outside parties to resolve discrepancies and create expert solutions.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Sarita’s Landscaping LLC

Secretary

05.2019 - Current

Job overview

Resolving any inquiries clients/member might have and de-escalating
Answered multi-line phone system and greeted callers enthusiastically.
Scheduled appointments and conducted follow-up calls to clients.
Maintained office supplies inventory by checking stock and ordering new supplies.
Provided clerical support to company employees by copying, faxing and filing documents.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Completed accurate daily report documents, memos and invoices.
Responded to customer requests for products, services and company information.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Collected customer feedback and made process changes to exceed customer satisfaction goals.

Education

Horizon Science

HIGH SCHOOL DIPLOMA

2017

University Overview

Extracurricular Activities:
Presented the experiment I was assigned, explained the outcomes and demonstrated it for the parents/students.
First year I joined a club and I was assigned to go collecting recycling paper for each classroom/office
Second and third year I was assigned to school beautification, making the school look more presentable and adding creativity.
Would do weekly to monthly inspections to see what needed to be improved around the school property inside & outside.
Designed projects for any upcoming events such as snowflakes/flowers/hearts etc.

Skills

Microsoft powerpoint/Excel
Customer friendly/patient

Translator - Multitasking
30 WPM - Listener/presenter

Timeline