Gabriela Palacios
Hialeah
Summary
Maintain efficient program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Intake Clerk
State Attorney's Office 11th Judicial Circuit
07.2021 - Current
- Preparing daily bond hearing calendars
- Creating new Hydra cases
- Conducting high volume research and data entry
- Conducting extensive telephone interaction with police officers who have made probable cause arrests
- Using secured and confidential databases to obtain criminal history records, civilian witness addresses, and police officers’ work schedules
- Performing other related duties as assigned
Student Intern
Richard E. Gerstein Justice Building
10.2019 - Current
- Observed court proceedings to prepare case summaries.
- Took part in both internal and external meetings.
- Observed Arraignment Hearings, as well as Arthur Hearings.
- Sat in Judges chambers with attorneys, while they discuss the case at hand, for a plea.
- Observe Criminal Court Trials
Receptionist
David's Bridal
01.2020 - 05.2020
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Managed customer complaints and rectified issues to complete satisfaction.
- Greeted visitors and verified reasons for visit and appointment information.
- Welcomed large volume of guests and improved overall customer service.
- Signed for packages, recorded deliveries and distributed to personnel.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Dress Specialist
David's Bridal
07.2018 - 01.2020
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Performed stock processing by filling and stocking floor racks and backstock racks.
- Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
- Facilitated positive guest experiences by promptly locating desired items for customers.
- Followed company standards for merchandise presentation and planograms of best apparel and displays.
- Processed sales transactions using POS system and returned receipts and payment cards to customers.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Escorted customers to products and pointed out complementary items to boost store sales.
- Stayed up to date on store promotions, payment policies and security practices.
Education
Bachelor of Arts - Liberal Arts And General Studies
Florida International University
Miami, FL07.2024
Associate of Arts - Pre-Law
Miami Dade College
Miami, FL07.2020
High School Diploma -
Youth Co-Op Preparatory High School
Hialeah, FL05.2016
Skills
- Relationship Building
- Collaboration and Teamwork
- Scheduling and Appointment Setting
- Microsoft Office
- Problem Solving
- Customer Service
- Attention to Detail
- Empathic Communication
- Document Scanning
Timeline
Intake Clerk
State Attorney's Office 11th Judicial Circuit
07.2021 - Current
Receptionist
David's Bridal
01.2020 - 05.2020
Student Intern
Richard E. Gerstein Justice Building
10.2019 - Current
Dress Specialist
David's Bridal
07.2018 - 01.2020
Bachelor of Arts - Liberal Arts And General Studies
Florida International University
Associate of Arts - Pre-Law
Miami Dade College
High School Diploma -
Youth Co-Op Preparatory High School
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