Summary

Overview

Work History

Education

Skills

Work Availability

Certification

Timeline

Gabriela Palomo Godinez

Customer Service Representative

Austin,TX

Success usually comes to those who are too busy to be looking for it.

Henry David Thoreau

Summary

Motivated sales professional that is results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent stellar performance against target sales goals and customer service expectations.

Overview

1

1

Language

4

4

Certifications

4

4

years of post-secondary education

5

5

years of professional experience

Work History

Associate

Sun Life Organics

Austin , TX

11.2020 - Current

Operated as full-service food provider by taking orders, preparing meals, and collecting payments.
Recommended products based on solid understanding of individual customer needs and preferences.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Telemarketer

GEICO

Austin , TX

08.2020 - 10.2020

Placed outbound sales calls as directed.
Worked to stay up-to-date regarding products and offerings.
Brought forth excellent public speaking skills and phone etiquette.
Asked pertinent questions to understand the needs and desires of customers.
Overcame objections using friendly, persuasive strategies.
Set up appointments with interested customers according to schedule availability.
Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Handled the sorting and distributing of mail and oversaw front desk operations.

Media Assistant

Digital & Social, Lick Honest Ice Creams

Austin , TX

11.2019 - 04.2020

Created and curated social content.
Directed professional product shoots for upcoming seasonal flavors.
Shot both video and photos for social media posts.
Used Adobe Photoshop, Illustrator, Premiere, and Spark to edit and develop content.
Developed on-brand content.
Created a social media calendar for Facebook, Instagram, and Twitter.
Utilized social media planners to schedule posts.
Designed and updated social campaigns.
Reported marketing results and analysis to the Marketing Director at every bi-weekly meeting.
Created an effective work schedule when working remotely at home.

Shift Leader

Lick Honest Ice Creams

Austin , TX

11.2018 - 04.2020

Provided optimal customer service to all guests.
Brought forth the ability to multitask effectively and prioritize, and delegate tasks to other employees.
Performed well under pressure when working shifts completely alone, or during festival/summer days as a supervisor, managing a team.
Prepared toppings and cooked waffle cones.
Safely stored food items, and kept inventories.
Studied all seasonal menus and remained informed on current and past suppliers and local partners.
Offered food pairing or suggestions based on self-taught culinary knowledge.
Front of House.

CAVA

Austin , TX

05.2018 - 11.2018

Assisted with food and drink preparations prior to service.
Recorded food and drink orders and worked to meet all dietary requests.
Ensured food at my station at all times and anticipated when more would be needed.
Made suggestions to customers based on preferences when working on the food-service line.
Processed all card or cash payments in an organized and accurate fashion.
Cleaned and reset tables for the next customers.
Front of House.

Lucky's Puccias and Pizzeria

Austin , TX

10.2017 - 01.2018

Greeted all guests with a kind and warm demeanor.
Seated and took orders from customers.
Bussed tables and kept the front of the house clean and well-stocked.
Called out orders to the kitchen.
Took mobile orders from delivery apps.

Scooper Melt Ice Creams

Fort Worth , TX

12.2015 - 08.2017

Worked at a fast, but efficient pace when busy with customers.
Kept all freezers well stocked with ice cream and replaced flavors when sold out.
Communicated and rotated tasks with co-workers to ensure a smooth service.

Education

BBA - Digital Media Management

Saint Edward's University, Austin, TX

08.2016 - Current

Skills

Self-direction

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Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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Certification

Hootsuite, Hootsuite (Issued Sep 2018)

Timeline

Associate - Sun Life Organics

11.2020 - Current

Telemarketer - GEICO

08.2020 - 10.2020

Media Assistant - Digital & Social, Lick Honest Ice Creams

11.2019 - 04.2020

Shift Leader - Lick Honest Ice Creams

11.2018 - 04.2020

- CAVA

05.2018 - 11.2018

- Lucky's Puccias and Pizzeria

10.2017 - 01.2018

Saint Edward's University - BBA, Digital Media Management

08.2016 - Current

- Scooper Melt Ice Creams

12.2015 - 08.2017

Google Analytics Individual Qualification, Skillshop (Issued Jun 2020-Jun 2021)

Inbound, HubSpot (Issued Nov 2019-Dec 2021)

Inbound Marketing, HubSpot (Issued Dec 2019-Jan 2022)

Hootsuite, Hootsuite (Issued Sep 2018)