Gabriela Palomo Godinez
Customer Service Representative
Austin,TX
Success usually comes to those who are too busy to be looking for it.
Henry David Thoreau
Summary
Motivated sales professional that is results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent stellar performance against target sales goals and customer service expectations.
Overview
1
1
Language
4
4
Certifications
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Associate
Sun Life Organics
Austin, TX
11.2020 - Current
- Operated as full-service food provider by taking orders, preparing meals, and collecting payments.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Telemarketer
GEICO
Austin, TX
08.2020 - 10.2020
- Placed outbound sales calls as directed.
- Worked to stay up-to-date regarding products and offerings.
- Brought forth excellent public speaking skills and phone etiquette.
- Asked pertinent questions to understand the needs and desires of customers.
- Overcame objections using friendly, persuasive strategies.
- Set up appointments with interested customers according to schedule availability.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Handled the sorting and distributing of mail and oversaw front desk operations.
Media Assistant
Digital & Social, Lick Honest Ice Creams
Austin, TX
11.2019 - 04.2020
- Created and curated social content.
- Directed professional product shoots for upcoming seasonal flavors.
- Shot both video and photos for social media posts.
- Used Adobe Photoshop, Illustrator, Premiere, and Spark to edit and develop content.
- Developed on-brand content.
- Created a social media calendar for Facebook, Instagram, and Twitter.
- Utilized social media planners to schedule posts.
- Designed and updated social campaigns.
- Reported marketing results and analysis to the Marketing Director at every bi-weekly meeting.
- Created an effective work schedule when working remotely at home.
Shift Leader
Lick Honest Ice Creams
Austin, TX
11.2018 - 04.2020
- Provided optimal customer service to all guests.
- Brought forth the ability to multitask effectively and prioritize, and delegate tasks to other employees.
- Performed well under pressure when working shifts completely alone, or during festival/summer days as a supervisor, managing a team.
- Prepared toppings and cooked waffle cones.
- Safely stored food items, and kept inventories.
- Studied all seasonal menus and remained informed on current and past suppliers and local partners.
- Offered food pairing or suggestions based on self-taught culinary knowledge.
- Front of House.
CAVA
Austin, TX
05.2018 - 11.2018
- Assisted with food and drink preparations prior to service.
- Recorded food and drink orders and worked to meet all dietary requests.
- Ensured food at my station at all times and anticipated when more would be needed.
- Made suggestions to customers based on preferences when working on the food-service line.
- Processed all card or cash payments in an organized and accurate fashion.
- Cleaned and reset tables for the next customers.
- Front of House.
Lucky's Puccias and Pizzeria
Austin, TX
10.2017 - 01.2018
- Greeted all guests with a kind and warm demeanor.
- Seated and took orders from customers.
- Bussed tables and kept the front of the house clean and well-stocked.
- Called out orders to the kitchen.
- Took mobile orders from delivery apps.
Scooper
Melt Ice Creams
Fort Worth, TX
12.2015 - 08.2017
- Worked at a fast, but efficient pace when busy with customers.
- Kept all freezers well stocked with ice cream and replaced flavors when sold out.
- Communicated and rotated tasks with co-workers to ensure a smooth service.
Education
BBA - Digital Media Management
08.2016 - Current
Skills
Self-direction
Service standard compliance
Administrative support
Product promotions
Client Service
Social Media Management
Copywriting
Data Analysis
Adobe Creative Cloud
Campaign development
Schedule development
Digital content generation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Hootsuite, Hootsuite (Issued Sep 2018)
Timeline
Associate - Sun Life Organics
11.2020 - Current
Telemarketer - GEICO
08.2020 - 10.2020
Media Assistant - Digital & Social, Lick Honest Ice Creams
11.2019 - 04.2020
Shift Leader - Lick Honest Ice Creams
11.2018 - 04.2020
- CAVA
05.2018 - 11.2018
- Lucky's Puccias and Pizzeria
10.2017 - 01.2018
Saint Edward's University - BBA, Digital Media Management
08.2016 - Current
- Scooper
Melt Ice Creams
12.2015 - 08.2017