Gabriela Paulson
Christiansted,Virgin Islands
Summary
I am a detail-oriented and people-oriented professional with 4+ years of professional experience. I am looking to join a company where I contribute to its success. I am looking to grow professionally as well as develop opportunities that this role offers. I have a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Operations Assistant
Virgin Islands Diabetes Center of Excellence
04.2022 - 08.2024
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Collaborated with other departments to foster smooth operation of daily processes.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Maintained positive vendor relationships through timely payments and clear communication on expectations and deadlines.
- Managed and maintained file system covering expenses, reports, and support documentation.
- Assisted in budget tracking and expense reporting to keep department spending within established guidelines.
- Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
- Coordinated travel arrangements for team members, resulting in seamless business trips with minimal disruptions to daily operations.
- Processed customer orders and invoices to support timely fulfillment and delivery.
- Managed calendar appointments for senior staff members, ensuring optimal time allocation for increased productivity.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Front Desk Receptionist
LA Fitness
08.2017 - 06.2022
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected cash/card payments, processed transactions and updated relevant records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Kept fitness areas, machines, and spaces clean and orderly for customers.
- Broadcasted information about events, gym classes and community offerings.
- Maintained accurate inventory records of gym supplies and equipment, proactively addressing any shortages or maintenance needs in a timely manner.
- Assisted with administrative tasks such as updating membership information or processing payments as needed.
- Provided backup support to other fitness staff members during peak hours or absences, ensuring consistent service quality for all gym patrons.
- Improved overall cleanliness of the facility by implementing new sanitization protocols during the COVID-19 pandemic, ensuring a safe environment for members and staff alike.
Front Desk Receptionist
Arrigo Chrysler Dodge Jeep Ram
06.2021 - 02.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Front Desk Receptionist
Hawks Landing Country Club
03.2020 - 06.2021
- Greeted incoming visitors and residents professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with residents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Maintained visitor log for entering and leaving facility for security purposes.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
High School Diploma -
Nova High School
Davie, FL05.2017
Associate of Arts -
Broward College
Davie, FL05.2020
Skills
- Positive Attitude
- Attention to Detail
- Professional and Friendly
- Customer Support
- MS Office
- Administrative Support
- Clerical Support
- Inventory Management
- Documentation and Recordkeeping
- Mail handling
- Active Listening
- Database Management
Timeline
Operations Assistant
Virgin Islands Diabetes Center of Excellence
04.2022 - 08.2024
Front Desk Receptionist
Arrigo Chrysler Dodge Jeep Ram
06.2021 - 02.2022
Front Desk Receptionist
Hawks Landing Country Club
03.2020 - 06.2021
Front Desk Receptionist
LA Fitness
08.2017 - 06.2022
High School Diploma -
Nova High School
Associate of Arts -
Broward College
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