Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Gabriela Perez

Lomita,CA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Assistant Manager

Labor Finders Staffing Services
Hawthorne, CA
02.2018 - Current
  • Tracked performance metrics such as retention rate or absenteeism rate among others for use in strategic planning sessions.
  • Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
  • Managed employee onboarding program for new hires ensuring completion of all required documents.
  • Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.
  • Conducted job applicant background checks in accordance with policy and procedures.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Assisted with administering employee benefit programs and worker's compensation plans.
  • Conducted candidate interviews to gain additional insight into professional background and skill set.
  • Created monthly reports summarizing employee absences and latenesses along with any corrective action taken.
  • Handled sensitive and confidential employee information with complete discretion.
  • Supported recruitment with resume screening, interview scheduling and candidate job offers.
  • Answered questions regarding salaries, benefits and other pertinent information.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Prepared and processed invoices, payments and bank deposits.
  • Entered employee records, time cards and miscellaneous deductions for payroll.
  • Participated in month end closing process by preparing journal entries and accruals.
  • Prepared and processed payrolls.
  • Received payments from customers check and credit cards to pay company invoices.
  • Provided administrative support to the accounting department as required.
  • Assisted in accounts receivable, payable and general ledger activities.
  • Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
  • Performed bookkeeping and accounting services.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Delivered messages and ran errands.
  • Organized and maintained filing systems for documents, records, and other materials.
  • Typed, formatted and edited correspondence and other documents.
  • Completed and mailed contracts, invoices or checks.
  • Tracked time off requests from employees according to company guidelines or standards set forth by management team members or HR department personnel.
  • Answered phones and routed calls to appropriate personnel.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Maintained accurate inventory levels by ordering supplies when necessary.
  • Trained staff members to perform work activities and use computer applications.
  • Troubleshot office equipment, computer hardware and software issues.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Processed and prepared business or government forms and expense reports.
  • Processed invoices and payments accurately.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Operated photocopiers and scanners, and personal computers.
  • Answered telephones, directed calls, and took messages.
  • Trained office professionals on administrative procedures to keep file handling consistent and accurate.
  • Processed accounts payable and accounts receivable updates to maintain current financial records.

Sales Associate

JCPenney
Carson, CA
03.2008 - 02.2018
  • Processed transactions using a point-of-sale system.
  • Increased purchase amounts by cross-selling with similar products.
  • Computed purchases and received and processed cash or credit payment.
  • Adhered to company initiatives and achieved established goals.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Collected payments and provided accurate change.
  • Greeted customers to determine wants or needs.
  • Upsold additional items based on customer interests and needs.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Assisted customers with product selection, sizing and styling.
  • Answered incoming telephone calls to provide store, products and services information.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Processed refunds for worn, damaged and broken merchandise.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Performed other duties as assigned by management.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Issued receipts, refunds, credits or change due to customers.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Ensured compliance with all safety regulations within the store environment.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Created window displays that showcased new products.
  • Greeted customers and provided excellent customer service.
  • Resolved customer complaints in a professional manner.
  • Performed basic repairs on jewelry items when needed.
  • Processed payments using point-of-sale systems, credit card machines, and cash registers.

Education

Associate of Arts - Psychology

Los Angeles Harbor College
Wilmington, CA
06-2023

High School Diploma -

Phineas Banning Senior High School
Wilmington, CA
06-2008

Skills

  • Operations Management
  • Recruiting and Interviewing
  • Product and Service Knowledge
  • Task Delegation
  • Relationship Building
  • Spanish Fluency
  • Attention to Detail
  • Critical Thinking
  • Microsoft Office
  • Document Creation
  • Personnel Training

Affiliations

  • Runner

Certification

  • AAT Psychology
  • AA Liberal Arts and Sciences: Social and behavioral scinces

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

Assistant Manager

Labor Finders Staffing Services
02.2018 - Current

Sales Associate

JCPenney
03.2008 - 02.2018

Associate of Arts - Psychology

Los Angeles Harbor College

High School Diploma -

Phineas Banning Senior High School

Similar Profiles

CREATE PROFILE
Gabriela Perez