Gabriela Perez
Miami
Summary
Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registered Nurse
South Miami Baptist Hospital
12.2024 - Current
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Registered Nurse
HCA FLORIDA KENDALL HOSPITAL
01.2024 - 12.2024
- Informed physician of patient’s condition during procedures.
- Obtained specimens to run monitoring or diagnostic tests.
- Administered medications and treatments in accordance with physician orders and hospital policies.
- Maintained a safe environment by adhering to infection control guidelines and safety protocols.
- Collaborated with pharmacists to ensure proper medication administration practices were followed.
- Maintained confidentiality in patient matters to comply with HIPAA guidelines and measures.
- Utilized critical thinking skills to assess changes in patient conditions, recognize complications and intervene appropriately.
- Documented patient assessment findings and responses to nursing intervention to progress toward problem resolution.
- Performed accurate documentation in the electronic medical record according to established standards.
- Performed ongoing patient assessments, notifying supervising clinician of abnormal findings.
- Managed multiple tasks while providing timely, high quality patient care.
Front Desk Receptionist
ACCESS MEDICAL CENTER
08.2022 - 03.2023
- Documented and distributed messages to support timely communications.
- Provided information about establishment, such as location of departments and offices, employees within organization, and services provided.
- Issued and checked visitor badges to maintain workplace security.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answer phone calls utilizing multi-line telephone system
- Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.
Call Center Representative
ACCESS MEDICAL CENTER
01.2022 - 08.2022
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Anticipated customer concerns on calls by providing additional information.
- Researched customer accounts for accuracy and completeness of data.
- Utilized problem-solving techniques to resolve customer complaints in a timely manner.
- Managed multiple tasks simultaneously while adhering to strict time constraints.
- Demonstrated excellent communication skills by actively listening to customers, responding to their needs, and providing helpful solutions.
Call Center Agent
Conviva Care Solutions, LLC
05.2018 - 09.2019
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Employed active listening skills to accurately assess customer needs and provide appropriate solutions.
- Demonstrated excellent customer service skills and problem-solving abilities to address customer inquiries and complaints in a timely manner.
Sales Associate
Alex and Ani, LLC
01.2017 - 09.2017
- Conducted regular price comparisons between competitors in order to maintain competitive pricing structures.
- Assisted customers with product selection to ensure customer satisfaction.
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
- Performed cleaning tasks, keeping store neat and organized.
- Introduced promotions and sale opportunities, enticing customers.
Education
Bachelor’s - Nursing
Miami Regional University
06.2023
Associate in Arts - undefined
Miami Dade College
05.2020
High School Diploma - undefined
South Miami Senior High School
05.2018
Master of Science in Nursing - Family Nurse Practitioner
Miami Regional University
Miami, FL04-2025
Skills
- Administered medications via oral, IV, and intramuscular injections and monitored responses
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Sales
- Customer Service
- Call Center
- Bilingual
- Customer Support
- Phone Etiquette
- Communication skills
- Medical terminology
- Medication Administration
- Patient Assessments
- Patient and family advocacy
- Patient Care
- Vaccine administration
- Culturally-sensitive care
- Medical assessment
- Neurological monitoring
Certification
- BASIC LIFE SUPPORT
- RN License number - RN9639669
- CPI- NONVIOLENT CRISIS INTERVENTION
- ADVANCE LIFE SUPPORT
- APRN LICENSE: APRN 11040363
LANGUAGES
Spanish - Native
English - Fluent
Timeline
Registered Nurse
South Miami Baptist Hospital
12.2024 - Current
Registered Nurse
HCA FLORIDA KENDALL HOSPITAL
01.2024 - 12.2024
Front Desk Receptionist
ACCESS MEDICAL CENTER
08.2022 - 03.2023
Call Center Representative
ACCESS MEDICAL CENTER
01.2022 - 08.2022
Call Center Agent
Conviva Care Solutions, LLC
05.2018 - 09.2019
Sales Associate
Alex and Ani, LLC
01.2017 - 09.2017
Associate in Arts - undefined
Miami Dade College
High School Diploma - undefined
South Miami Senior High School
Bachelor’s - Nursing
Miami Regional University
Master of Science in Nursing - Family Nurse Practitioner
Miami Regional University
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