Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriela Pica

Covina

Summary

Accomplished Purchasing Specialist with a proven track record at GoldenWest Lubricants, adept in supplier negotiation and supply chain optimization. Skilled in vendor relationship management and budget planning, I significantly enhanced supplier terms and achieved notable cost savings. My leadership in customer service roles further honed my problem-solving and team efficiency skills, driving company growth and customer loyalty.

Developed skills in fast-paced procurement environment, focusing on vendor management and cost optimization. Proficient in negotiating contracts and managing supplier relationships, ensuring seamless supply chain operations. Seeking to transition these skills into new field, contributing to efficient and effective operations.

Professional purchasing specialist with strong analytical skills and deep knowledge of procurement processes. Adept at supplier negotiations, contract management, and inventory control. Proven ability to collaborate effectively with teams, ensuring seamless operations and achieving desired outcomes. Reliable and adaptable, always ready to meet changing demands with high standards and focus on results.

Resourceful Purchasing Agent responsibly and proficiently procures materials necessary for operations. Performs detailed cost analyses and negotiates with vendors using skilled problem-solving abilities. Experienced evaluator of supplier performance and maintains constant awareness of inventory levels.

Offering strong organizational skills and keen ability to adapt, ready to learn and develop in purchasing environment. Brings foundational understanding of supply chain principles and demonstrates proficiency in vendor negotiation and procurement software. Ready to use and develop these skills in Purchasing role.

Overview

23
23
years of professional experience

Work History

Purchasing Specialist /Customer Service Representative

GoldenWest Lubricants
10.2019 - Current
  • Enhanced supplier relationships through effective communication and negotiation tactics, leading to improved contract terms.
  • Streamlined purchasing processes by implementing efficient procurement strategies, resulting in cost savings.
  • Negotiated favorable payment terms with suppliers, improving cash flow management for the organization.
  • Managed purchase orders from initiation to closure, ensuring accuracy and adherence to established policies and procedures.
  • Maintained accurate records of all purchasing activities, ensuring compliance with company policies and industry regulations.
  • Collaborated cross-functionally to ensure timely delivery of materials and services for project completion.
  • Resolved discrepancies between invoices and purchase orders in a timely manner, maintaining strong financial controls within the department.
  • Contributed to risk management efforts by identifying potential supply chain disruptions and developing contingency plans accordingly.
  • Identified cost-saving opportunities with thorough analysis of market trends and supplier capabilities, achieving significant budget reductions.
  • Developed comprehensive purchasing reports, providing critical insights into spending patterns and vendor performance.
  • Implemented inventory management systems to optimize stock levels while minimizing carrying costs.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Senior Customer Service Manager

JRC Industries
02.2017 - 09.2019
  • Mentored junior staff members to develop their skills, leading to higher performance levels.
  • Streamlined workflow processes for improved team efficiency and increased productivity.
  • Improved response times with efficient resource allocation, ensuring prompt support for all customers.
  • Implemented successful retention strategies that led to increased customer loyalty and repeat business.

Manager

Boca Burger
04.2013 - 01.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Observe and evaluate workers and work procedures to
    ensure quality standards a d service, and complete
    disciplinary write ups.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Customer Service Representative

Mission Announcement Company
03.2002 - 07.2011
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Confer with customers by telephone or in person to
    provide information about products or services, take
    or enter orders, cancel accounts, or obtain details of
    complaints.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High School Diploma -

Azusa High School
Azusa, CA
06-2000

Skills

  • Vendor relationship management
  • Order tracking
  • Budget planning
  • Price analysis
  • Supplier performance metrics
  • Supplier negotiation
  • Supplier evaluation
  • Supply chain optimization
  • Total cost of ownership calculation
  • Pricing strategy
  • Request for proposal development
  • Customer relations
  • Computer proficiency

Languages

Spanish
Native or Bilingual

Timeline

Purchasing Specialist /Customer Service Representative

GoldenWest Lubricants
10.2019 - Current

Senior Customer Service Manager

JRC Industries
02.2017 - 09.2019

Manager

Boca Burger
04.2013 - 01.2017

Customer Service Representative

Mission Announcement Company
03.2002 - 07.2011

High School Diploma -

Azusa High School
Gabriela Pica