Gabriela Piedra
Marietta,GA
Summary
My objective is to seek employment in a challenging fast paced working environment in a hospital or clinic as a Sterilization Processing Tech. I am a driven professional with a proven track record at Ed Voyles Honda, excelling in customer service excellence and organizational abilities. Enhanced client satisfaction by streamlining appointment systems and improving payment handling accuracy. Demonstrated exceptional work ethic and integrity, alongside effective time management skills, contributing to increased operational efficiency and reduced discrepancies.
Overview
7
7
years of professional experience
Work History
BDC Service And Cashier
Ed Voyles Honda
03.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Incorporated scripts to encourage uniform communication when scheduling sales and service appointments.
Assistant Manager and Emissions Inspector
Fast Tire Service LLC
06.2017 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
Receptionist And Service Writer
Vinings Auto Repair Shop
08.2019 - 07.2020
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.`
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
Education
GED -
Cobb County Adult Educational Center
Marietta, GA05.2017
Skills
Customer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Time management skills
Cleaning and sanitizing
Customer service excellence
Reliability and punctuality
Written and verbal communication
Organizational abilities
Basic Math Competence
Product Knowledge
Timeline
BDC Service And Cashier
Ed Voyles Honda
03.2024 - Current
Receptionist And Service Writer
Vinings Auto Repair Shop
08.2019 - 07.2020
Assistant Manager and Emissions Inspector
Fast Tire Service LLC
06.2017 - 02.2023
GED -
Cobb County Adult Educational Center
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