Summary
Overview
Work History
Education
Skills
TECHNOLOGY
Timeline
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Gabriela Popescu

Las Vegas,NV

Summary

Dynamic and empathetic relationship builder with 10+ years of experience guiding clients to success across healthcare, hospitality, and event services. Adept at onboarding, training, upselling, and supporting accounts across all phases of the customer lifecycle. Proven ability to deliver seamless experiences for clients in fast-paced, high-impact environments. Passionate about live events, audience engagement, and how technology can elevate both.

Overview

8
8
years of professional experience

Work History

Sales & Marketing Director / Community Relations Director

Oakmont of Las Vegas
02.2025 - Current
  • - Led onboarding and ongoing support for client families, guiding them through service adoption.
  • - Managed full referral lifecycle and optimized engagement using CRM tools.
  • - Built long-term relationships with healthcare professionals and community partners.
  • - Hosted regular educational events and outreach campaigns to increase brand visibility.

Sales & Marketing Director / Community Relations Director

Aegis Memory Care
01.2024 - 02.2025
  • - Led onboarding and ongoing support for client families, guiding them through service adoption.
  • - Managed full referral lifecycle and optimized engagement using CRM tools.
  • - Built long-term relationships with healthcare professionals and community partners.
  • - Hosted regular educational events and outreach campaigns to increase brand visibility.

Sales & Marketing Director / Community Relations Director

Truewood by Merrill
09.2021 - 01.2024
  • - Led onboarding and ongoing support for client families, guiding them through service adoption.
  • - Managed full referral lifecycle and optimized engagement using CRM tools.
  • - Built long-term relationships with healthcare professionals and community partners.
  • - Hosted regular educational events and outreach campaigns to increase brand visibility.

Account Manager

General Motors
12.2020 - 09.2021
  • - Delivered consultative support and service training to automotive partners.
  • - Identified upsell opportunities based on customer goals and feature needs.

Event Solutions Manager

FedEx Office
07.2019 - 11.2020
  • - Managed 200+ client accounts with tailored marketing/event solutions.
  • - Delivered high-impact campaigns with consistent growth results.

Concierge Supervisor

Flamingo Hotel
09.2017 - 07.2019
  • - Coordinated guest experience and live event support operations.
  • - Trained team members and maintained top-tier service ratings.

Education

B.A. - Communication & Public Relations

West University

Skills

  • - Client Onboarding & Upskilling
  • - Account Management & Expansion
  • - Event Execution & Coordination
  • - Relationship-Driven Sales
  • - CRM & Data Reporting (Salesforce, Yardi, Welcome Home)
  • - Hospitality & Guest Experience
  • - Educational Outreach & Presentations
  • - Cross-Functional Team Collaboration

TECHNOLOGY

  • CRM & Analytics: Salesforce, Yardi, Welcome Home, QuickBase
  • Productivity: Microsoft Office Suite, Copilot
  • Event & Hospitality: Opera, LMS, InfoGenesis, Archtics, Spa Soft

Timeline

Sales & Marketing Director / Community Relations Director

Oakmont of Las Vegas
02.2025 - Current

Sales & Marketing Director / Community Relations Director

Aegis Memory Care
01.2024 - 02.2025

Sales & Marketing Director / Community Relations Director

Truewood by Merrill
09.2021 - 01.2024

Account Manager

General Motors
12.2020 - 09.2021

Event Solutions Manager

FedEx Office
07.2019 - 11.2020

Concierge Supervisor

Flamingo Hotel
09.2017 - 07.2019

B.A. - Communication & Public Relations

West University

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Gabriela Popescu