Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
Generic

Gabriela Pospis

Lincoln Park,NJ

Summary

Results-driven individual with a solid track record in delivering quality work in fast-paced environments, known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Seeking a new challenge to continue learning and pursue my professional development goals.

Overview

24
24
years of professional experience

Work History

Principal QA Lead Engineer

Verizon
Basking Ridge, NJ
01.2020 - 09.2024
  • Managed certification of over 19 ServiceNow applications across multiple upgrades while collaborating with vendor and cross-functional teams.
  • Developed test plans and strategies to ensure product compliance.
  • Coordinated defect tracking and resolution with cross-functional teams.
  • Conducted load testing to ensure optimal performance post-production release.
  • Implemented a defect process within Agile Scrum for effective issue tracking at various stages.
  • Facilitated scrum teams' adoption of a test management tool to assess sprint testing efforts.
  • Successfully coordinated User Acceptance Testing by working closely with business partners and vendors while managing timelines and defect resolutions.
  • Exhibited knowledge in Employee Center, Virtual Agent, Agent Workspace, CMDB, and Reporting tools.
  • Adapted seamlessly to Agile and Kanban practices to improve team efficiency.
  • Supervised both an onshore and offshore team of testers to unify processes across all Scrum teams in executing all phases of testing activities.
  • Provided an estimation of work, tracked project timelines, and milestones, ensuring timely completion of tasks within budget constraints.
  • Delivered reports on quality control metrics to key stakeholders and vendors for the purposes of backlog prioritization.
  • Created monthly quality KPIs and reported on progress of key projects to senior management, highlighting achievements and areas for improvements.

Senior Manager IT QA

Verizon
Basking Ridge, NJ
05.2016 - 01.2020
  • Successfully managed the implementation of three major ServiceNow Platform upgrades. This included identifying roadblocks early on and solving them in collaboration with the development team and/or the vendor.
  • Negotiated workarounds with the business owners to meet our tight timelines for upgrades.
  • Co-authored the presentation on ServiceNow upgrades best practices, given at the ServiceNow Knowledge 19 conference by Verizon upon invitation.
  • Provided technical direction to the team to accomplish our first ServiceNow implementation into production at Verizon.
  • Led the team to adopt an Agile approach and new ServiceNow technology.
  • Removed technical roadblocks, negotiated with the business to obtain UAT sign-off, and completed projects on time and with high standards.
  • Established the testing procedures for the Service Catalog, Incident Management, and Change Management, all critical to launching the ServiceNow Platform into production.
  • Worked with development teams to adapt the Agile methodology in the testing process.
  • Collaborated with the Operations team to create an automatic deployment tool, cutting down time for manual intervention and reducing errors.
  • Created the production regression validation test case scenario, which led to reducing or eliminating weekly escalations.
  • Drove the implementation of the first set of Automated Test Framework scripts in the ServiceNow platform, which helped to reduce the manual testing after weekly deployments.
  • Leveraged Selenium automation to create a regression suite used weekly to certify deployments across environments.
  • Obtained hands-on experience with ServiceNow modules such as Portals, Change Management, Incident Management, Knowledge Management, Reporting, Problem Management, and Major Incident.
  • Collaborated with stakeholders to define project scopes and deliverables.
  • Managed a team of 10+ onshore and offshore employees by providing guidance, setting goals and objectives, setting priority on key tasks, and providing mentorship.
  • Participated in the recruitment process by interviewing potential candidates and selecting suitable hires.
  • Led multiple team-building activities to promote a healthy work environment.
  • Conducted performance reviews and provided feedback to direct reports for career development.

Big Data Lead

Verizon
Warren, NJ
10.2014 - 05.2016
  • Managed implementation of Hadoop-driven projects for complex reporting and data analytics.
  • Oversaw Tableau visualization tool from design through deployment and validation.
  • Created device analytics reports in Tableau using Hadoop data, reviewed monthly with management.
  • Led development of in-house mobile analytics tool to enhance application insights.
  • Directed creation of troubleshooting tool for Datameter platform to resolve data usage discrepancies for call center staff.

Application Support Lead and System Architect

Verizon
Warren, NJ
08.2012 - 05.2014
  • Ensured successful rollout of Data Meter application to customers through effective leadership.
  • Implemented best practices to enhance application support processes and workflows.
  • Managed testing of multiple integration test cases, validating overall functionality.
  • Coordinated cross-functional teams for thorough testing of integration endpoints.
  • Migrated Build Forge to Jenkins, integrating Maven and Fortify into DevSecOps workflow.
  • Led support team in migrating over 40 J2EE and five mobile applications from ClearCase to SVN.
  • Directed application security team to enforce Fortify scans prior to full security evaluations.
  • Oversaw application support teams for critical telecommunications systems, maintaining reliability and performance.
  • Troubleshot complex application issues by coordinating efforts across diverse teams.
  • Mentored junior team members on troubleshooting techniques and strategies.

Infrastructure Lead Role

Verizon
Warren, NJ
11.2009 - 08.2012
  • Managed deployment of mobile applications on new hardware as part of tech refresh strategy.
  • Provided technical expertise in Message Broker, IBM DataPower, and WebSphere Application Servers.
  • Guided team members in troubleshooting critical UAT and Production issues.
  • Led Infrastructure support team to successfully launch Enterprise Mobility Platform, reducing change control time via architecture simplification and automation.
  • Minimized firewall requests to decrease time to Production for new application onboarding.
  • Redesigned critical applications from single-site to multi-site configuration.
  • Resolved critical Production issues and roadblocks through collaboration with team members.
  • Configured IBM DataPower for dynamic traffic routing from Load Balancer to backend App Servers.

Sr. Programmer Analyst

Verizon
Warren, NJ
08.2006 - 11.2009
  • Managed and configured WebSphere Production Clusters to scale for millions of transactions. Provided 24 by 7 production support.
  • Introduced automation scripts for deploying applications to multiple cells environments, previously completed through manual efforts during change control.
  • Managed and implemented end to end the build deployment of 20+ applications in BuildForge, working closely with development teams and QA teams.
  • Ensured all applications follow an automated builds process using Ant and Rational Clearcase.

WebSphere Engineer

ADP
Roseland, NJ
08.2003 - 07.2006
  • Responsible for documentation to build, administer and support all test, development, and production middleware environments.
  • Developed batch scripts and WebSphere scripts to automate the WebSphere Administration.
  • Managed weekly deployment of J2EE applications to the development integration testing environments.
  • Responsible for coordinating and executing migration of WebSphere Infrastructure, recently deployed WAS 6.0.X to Production.
  • Worked with the WebSphere MQ Team to set up messaging infrastructure in multiple environments.
  • Responsible for Performance monitoring, tuning and capacity planning.
  • Responsible for ensuring the WebSphere Infrastructure installation and the new release of the web applications.
  • Worked with application developers, database analysts, performance tester, and hosting teams to troubleshoot issues in Production and/or QA environments.
  • Provided mentorship to application developers for configuring WebSphere Studio Application Developers.
  • Provided training to application developers for configuring Rational Application Developer and setting up the WTE using automation scripts.

WebSphere IT Specialist

IBM
Paramus, NJ
08.2000 - 07.2003
  • Guided customers in WebSphere Application Server administration and web application deployment.
  • Implemented automated deployment processes for efficient weekly builds.
  • Mentored clients in setting up WebSphere Studio and Rational ClearCase Lite.
  • Assisted customers with migration strategies to WebSphere Application Server.
  • Executed Proof of Concepts for WebSphere Portal Server to establish single sign-on functionality.
  • Delivered technical support for NY/NJ metro area WebSphere Sales Team, including POCs and demos.
  • Removed technical barriers during sales cycles, ensuring feasibility of proposed solutions.

Education

Master of Business Administration -

Stevens Institute of Technology
Hoboken, NJ
05.2018

Master of Information Systems - Business Intelligence

Stevens Institute of Technology
Hoboken, NJ
05.2016

Bachelor of Science - Computer Science

NYU Tandon School of Engineering (formerly Polytechnic University)
Brooklyn, NY
05.2000

Skills

  • Service management and ServiceNow
  • Change and incident management
  • Knowledge and asset management
  • Governance, risk, and compliance (GRC)
  • Reporting and performance analytics
  • Automated test framework
  • App engine studio
  • Cloud services (SaaS and PaaS)
  • Networking and firewall concepts
  • Microsoft Office Suite
  • Google Workspace tools
  • Project management software (SmartSheet, JIRA)
  • Version control (GitLab)
  • Continuous integration (Jenkins)
  • Test automation strategies
  • Cross-functional collaboration
  • Project estimation techniques
  • Team leadership skills
  • Mentorship and coaching practices
  • Agile methodologies
  • Load testing with JMeter
  • Software development lifecycle expertise
  • Regression and performance testing

Affiliations

  • Member of the Clifton Road Runners Club
  • Member of the Amazing Feet Running Club

Languages

Spanish
Native/ Bilingual

Accomplishments

  • Completed the NYC, Philadelphia, Big Sur, Wineglass, Flying Pig and Maine Coast marathon.

References

References available upon request.

Timeline

Principal QA Lead Engineer

Verizon
01.2020 - 09.2024

Senior Manager IT QA

Verizon
05.2016 - 01.2020

Big Data Lead

Verizon
10.2014 - 05.2016

Application Support Lead and System Architect

Verizon
08.2012 - 05.2014

Infrastructure Lead Role

Verizon
11.2009 - 08.2012

Sr. Programmer Analyst

Verizon
08.2006 - 11.2009

WebSphere Engineer

ADP
08.2003 - 07.2006

WebSphere IT Specialist

IBM
08.2000 - 07.2003

Master of Business Administration -

Stevens Institute of Technology

Master of Information Systems - Business Intelligence

Stevens Institute of Technology

Bachelor of Science - Computer Science

NYU Tandon School of Engineering (formerly Polytechnic University)

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Gabriela Pospis