Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriela Quinones

Auburndale,FL

Summary

Proven leader in corrections and emergency management, excelling in inmate supervision and crisis de-escalation at Osceola Department of Corrections. Demonstrated integrity and verbal communication skills, significantly enhancing facility safety and reducing altercations. Streamlined intake processes, achieving performance targets and fostering team success through effective training and incident management.

Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols. Safety-oriented Correctional Officer with more than 20 years in maximum and medium security facilities. Extensively trained in defensive tactics and suicide prevention. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Corrections Officer

Osceola Department Of Corrections
01.2004 - 04.2021
  • Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
  • Supported successful emergency response efforts by participating in regular drills and training exercises.
  • Prevented contraband introduction through diligent cell searches and visitor screenings.
  • Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
  • Provided guidance for new staff members as part of an ongoing training program aimed at enhancing overall team performance.
  • Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
  • Developed a reputation for professionalism and integrity, serving as a role model for fellow officers in the performance of daily duties and adherence to ethical standards.
  • Authored incident reports for management on violations and discrepancies.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Responded to emergency situations and de-escalated hostile confrontations.

Intake Officer

Osceola County Corrections Department
02.2002 - 01.2004
  • Provided exceptional customer service by addressing concerns and answering questions promptly and professionally.
  • Contributed to team success by consistently meeting or exceeding performance targets.
  • Collaborated with colleagues to develop best practices for managing challenging client situations.
  • Served as a liaison between clients and service providers, ensuring clear communication and understanding of expectations.
  • Streamlined client intake process by implementing an efficient case management system.
  • Utilized strong listening skills when interacting with clients, allowing them to feel heard and understood during the intake process.
  • Maintained detailed records of all client interactions in a secure database system.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Prepared reports to document incidents and violations.
  • Conducted thorough assessments of client needs and made appropriate service recommendations.
  • Managed a high volume of cases, prioritizing workload for optimal efficiency.
  • Assisted clients with completing required paperwork, simplifying the application process for them.
  • Demonstrated adaptability when faced with changing policies or procedures, adjusting approach accordingly without compromising effectiveness.

Education

Florida State Certified Corrections Officer - Law Enforcement

Valencia College School Of Public Safety
Orlando, FL
05.2004

Skills

  • Verbal Communication
  • Security Procedures
  • Emergency Response
  • Inmate Supervision
  • Integrity and Honesty
  • De-Escalation Techniques
  • Crisis Management
  • Emergency Management

Languages

Spanish
Native or Bilingual

Timeline

Corrections Officer

Osceola Department Of Corrections
01.2004 - 04.2021

Intake Officer

Osceola County Corrections Department
02.2002 - 01.2004

Florida State Certified Corrections Officer - Law Enforcement

Valencia College School Of Public Safety
Gabriela Quinones