Gabriela Ramirez
Austin,TX
Summary
Detail-oriented and empathetic professional with extensive customer service experience both in person and in a remote/hybrid position via phone and email. Known for maintaining calm and compassionate communication in high-stress situations, providing empathetic support to clients (and their pets). Adept at multitasking, problem-solving, and ensuring customer satisfaction in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Veterinary Assistant
UrgentVet
2023.10 - Current
- Managed patient records, updated medical histories accurately, and communicated with veterinary staff and clients to ensure smooth and efficient clinic operations.
- Provided compassionate care and support to pets and their owners during stressful, urgent situations.
- Performed diagnostics, animal restraint, and patient supportive care; assisted in procedures; and administered medications, vaccinations, and treatments as directed by a veterinarian.
- Educated pet owners on post-treatment care, medication instructions, and follow-up protocols.
Veterinary Assistant
Banfield Pet Hospital
2022.09 - 2024.02
- Assisted veterinarians during medical, surgical, and diagnostic procedures; examination and treatment of animals; and euthanasia.
- Cross-trained Client Service Coordinator, also helped with training of new support staff.
Animal Control Officer
City Of Round Rock Police Department
2022.05 - 2022.08
- Promoted education and public safety by enforcing state laws and city ordinances related to the humane care and treatment of animals.
- Investigated reports of violations of state laws and city ordinances including inhumane, neglectful, or cruel treatment of animals, animal bites, dangerous dog attacks, rabies exposures, nuisance animals, and livestock violations.
Elite Customer Service Representative
EspriGas
2021.03 - 2022.03
- Designated account representative responsible for the overall service level of 7-12 large industrial customer accounts consisting of up to 150+ locations, including Goodman Manufacturing and Johnstone Supply.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs, resolving concerns, and mitigating future issues.
On-Call Representative, Customer Service Rep
EspriGas
2020.10 - 2022.03
- Answered after-hours inbound customer service calls to assist with emergencies, questions, or concerns, evaluated service problems, and found appropriate solutions.
- Processed orders and provided customer support by maintaining communication with both customers and vendors.
Education
Bachelor of Science - Biomedical Sciences
Texas A&M University
College Station, TX12.2020
Associate of Science - Interdisciplinary Studies
South Texas College
McAllen, TX12.2018
Associate of Arts - Interdisciplinary Studies
South Texas College
McAllen, TX05.2016
Skills
- Active Listening
- Empathy
- Communication Skills
- Problem-Solving
- Technical Proficiency
- Attention to Detail
- Multitasking
- Team Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Veterinary Assistant
UrgentVet
2023.10 - Current
Veterinary Assistant
Banfield Pet Hospital
2022.09 - 2024.02
Animal Control Officer
City Of Round Rock Police Department
2022.05 - 2022.08
Elite Customer Service Representative
EspriGas
2021.03 - 2022.03
On-Call Representative, Customer Service Rep
EspriGas
2020.10 - 2022.03
Bachelor of Science - Biomedical Sciences
Texas A&M University
Associate of Science - Interdisciplinary Studies
South Texas College
Associate of Arts - Interdisciplinary Studies
South Texas College
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