Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Languages
References
Timeline
Generic

Gabriela Ramirez

El Paso,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Maximus
10.2023 - Current
  • Answer telephonic inquiries regarding Medicare using pre-scripted responses
  • Provide accurate Medicare information and direct beneficiaries towards solutions
  • De-escalate calls in professional manner
  • Assist beneficiaries with enrollment into new plans
  • Refer calls to the appropriate and accurate department
  • Provide contact and enrollment information for other policies
  • Give detailed explanation of billing statements
  • Adhere to privacy rules and follow policies.

Spanish Interpreter

Transperfect
El Paso
07.2022 - 01.2023
  • Over the phone Spanish interpreter for Financial, Medical, Insurance, Government Benefits, and Retail.

Project Coordinator

Solar Solutions
09.2020 - 01.2022
  • Prepared proposals of solar energy
  • Submitted Quotes
  • Prepared and Submitted paperwork for city
  • Requested city permits
  • Worked with El Paso Electric for installation project
  • Drew up solar plans on Helioscope Software
  • Set up solar monitoring systems
  • Scheduled service calls with clients
  • Coordinated technician schedules
  • Ordered Parts.

Receptionist/assistant

Professional Brokerage Concepts
01.2019 - 07.2019
  • Answered Phones
  • Helped Clients
  • Scheduled appointments
  • Provided Insurance Quotes
  • Submitted Insurance applications
  • Covered various office needs.

Secretary

Scherr Legate Law Firm
El Paso
09.2016 - 03.2017
  • Prepped paperwork for new clients for attorney
  • Scheduled appointments for 6 attorneys
  • Read and summarized depositions
  • Answered phone calls for law firm
  • Organized files and cases for attorneys
  • Assisted attorneys with anything they needed.

DirectTv Sales Rep

Alorica
El Paso
08.2016 - 11.2016
  • Assisted with internal content database by acquiring customer information for company needs
  • Excellent communication skills to support day to day communication with Customer
  • Up sale for company needs
  • De-escalated situations with customers
  • Answered telephone calls and assisted customers.

Sales Representative

Nautica
El Paso
11.2017
  • Maintained a standard of professionalism and personal sales that set a leadership example for the sales staff
  • Assisted in planning and conducting meetings
  • Provided personal professional development for salespeople
  • Promoted items to new inbound customers
  • Assembled display of manikins and other advertisement displays
  • Restocked store in such a way cleanliness and professionalism could be noticed.

Education

Some College (No Degree) -

El Paso Community College
El Paso, TX
01-2014

High School Diploma -

Coronado High School
El Paso, TX
05-2013

Skills

  • EXCEL
  • POWERPOINT
  • MICROSOFT WORD
  • WORD
  • Customer Service
  • Front Desk
  • Officemate
  • Greet
  • Quickbooks

Personal Information

Relocation: True

Languages

Spanish, fluent

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Customer Service Representative

Maximus
10.2023 - Current

Spanish Interpreter

Transperfect
07.2022 - 01.2023

Project Coordinator

Solar Solutions
09.2020 - 01.2022

Receptionist/assistant

Professional Brokerage Concepts
01.2019 - 07.2019

Sales Representative

Nautica
11.2017

Secretary

Scherr Legate Law Firm
09.2016 - 03.2017

DirectTv Sales Rep

Alorica
08.2016 - 11.2016

Some College (No Degree) -

El Paso Community College

High School Diploma -

Coronado High School

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Gabriela Ramirez