Gabriela Ramirez
Hialeah,FL
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Host
el tiesto cafe
Fort Lauderdale, FL
03.2024 - 12.2024
- Managed dining room layout to maximize efficiency of staff members.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Inspected dining areas for any damages or defects.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Greeted guests upon arrival and provided them with menus.
- Informed patrons of establishment specials and promotions.
- Took reservations over phone and in person.
Customer Service Cashier
miami home center
Miami, FL
02.2023 - 11.2023
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Maintained work area and kept cash drawer organized.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Answered customers' questions and provided information on store procedures or policies.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Customer Service Cashier
smokeys paradise
Miami, FL
11.2021 - 08.2022
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Verified that all coupons were valid prior to processing them into the system.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Processed credit card transactions accurately and efficiently.
- Processed customer payments quickly and returned exact change and receipts.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Skills
- Dining room management
- Customer relationship management
- Reservation management
- Menu knowledge
- Conflict resolution
- Team collaboration
- Effective communication
- Attention to detail
- Time management
- Sales promotion
- Problem solving
- Cash handling
- Customer service
- Efficiency improvement
- Server support
- Online reservations
- Upselling
Languages
English
Professional
Spanish
Professional
Timeline
Host
el tiesto cafe
03.2024 - 12.2024
Customer Service Cashier
miami home center
02.2023 - 11.2023
Customer Service Cashier
smokeys paradise
11.2021 - 08.2022
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