Gabriela Ramirez
Customer service represent
Victorville,CA
Summary
I am a self-motivated and progress-driven Hairstylist/ Customer service with an extensive background in this industry. With a long-standing record of initiative and innovation, I have developed and executed strategies that I believe will bring value to this company. Throughout the course of my career, I have honed my abilities in goal setting and program implementation. I am an astute problem-solver capable of prioritizing and managing complex projects with proficiency. In my previous role, I exercised skills in customer service, communication and staff development and consistently contributed to team efforts and organizational improvements. I am open-minded and focused on new developments in my field. I have proven to be effective and motivational, with proficiency in observation and collaborative work. I enjoy brainstorming and coordinating efforts to achieve a common goal.
Overview
15
15
years of professional experience
Work History
Hairstylist
Jcpeeny
Rancho Cucamonga, California
11.2014 - 07.2023
- Maintained cleanliness and organization of workstations and salon equipment.
- Managed inventory of hair products, tools, and supplies for efficient operations.
- Greeted customers, answered phones and booked appointments.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Developed relationships with new clients through referrals from existing customers.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
Customer Service Officer
UPS Freight
Ontario , CA
10.2015 - 12.2017
- Assisted customers with inquiries regarding shipping options and delivery times.
- Processed shipping requests using UPS Freight's logistics software systems.
- Communicated effectively with internal departments to streamline operations.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Updated internal databases with new account information as needed.
- Collaborated with other departments within the organization on various projects.
Customer Service Representative
Vanderbilt Medical Center
San Francisco , California
01.2009 - 06.2012
- Assisted patients with scheduling appointments and managing inquiries.
- Provided clear information about services and procedures to patients.
- Processed patient intake forms and verified insurance details efficiently.
- Handled customer complaints and resolved issues promptly and professionally.
- Utilized electronic health record systems for data entry and retrieval tasks.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Billing Coding - Health Administration
11-2021
Some College (No Degree) - Cosmetology
02-2014
High School Diploma -
06-2008
Skills
- Inventory management
- Sanitation practices
- Customer service
- Team collaboration
- Communication skills
- Networking expertise
- Appointment coordination
Application
02/05/25, Recipient First Name, Last Name, Company Name, City, State/Province, Zip, Phone, Email, School Administrator, Dear Snow line school District, I would like to express my interest in the School Administrator position. I am a self-motivated and progress-driven Hairstylist/ Customer service with an extensive background in this industry. With a long-standing record of initiative and innovation, I have developed and executed strategies that I believe will bring value to Snow line school District., Throughout the course of my career, I have honed my abilities in goal setting and program implementation. I am an astute problem-solver capable of prioritizing and managing complex projects with proficiency., In my previous role, I exercised skills in customer service, communication and staff development and consistently contributed to team efforts and organizational improvements. I am open-minded and focused on new developments in my field. I have proven to be effective and motivational, with proficiency in observation and collaborative work. I enjoy brainstorming and coordinating efforts to achieve a common goal., As you review my resume, you may notice a brief gap in my work experience. I resigned from my previous position to relocate across country to accommodate a new career opportunity for my spouse. While managing the logistics of my move, I studied industry news, trends and events to keep my knowledge current. I am now settled and prepared to take the next steps in my career., Please take a moment to review my enclosed resume and accompanying credentials. I would appreciate the opportunity to speak with you regarding my candidacy for the School Administrator role. I am looking forward to your response and thank you for your consideration., Sincerely,, Gabriela Ramirez
Timeline
Customer Service Officer - UPS Freight
10.2015 - 12.2017
Hairstylist - Jcpeeny
11.2014 - 07.2023
Customer Service Representative - Vanderbilt Medical Center
01.2009 - 06.2012
Victor Valley College - Billing Coding, Health Administration
Marinello School of Beauty - Some College (No Degree), Cosmetology
Park Ridge - High School Diploma,
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