Summary
Overview
Work History
Education
Skills
Additional Information
Additional Information
Timeline
Generic

Gabriela Ramirez

El Paso

Summary

Bilingual (English/Spanish) customer service and office management professional with over 5 years of experience in administrative support, call centers, and project coordination. Demonstrates strong organizational skills, effective communication, and problem-solving capabilities. Adept at handling sensitive information, managing scheduling, and streamlining operations. Open to relocation and new opportunities in customer-focused environments.

Overview

9
9
years of professional experience

Work History

Bilingual Customer Service Representative for Medicare and Marketplace

Maximus
10.2023 - Current
  • Answer Medicare and Marketplace-related inquiries using pre-scripted responses
  • Assist beneficiaries and consumers with enrollment, billing issues, and policy details
  • De-escalate calls professionally, adhering to HIPAA/privacy standards
  • Direct inquiries to appropriate departments and provide accurate solutions

Spanish Interpreter

TransPerfect
07.2022 - 01.2023
  • Interpreted conversations in real-time for financial, medical, legal, and government settings via phone

Office Manager / Project Coordinator

Solar Solutions
09.2020 - 01.2023
  • Oversaw technician teams and coordinated solar energy installations
  • Prepared proposals, submitted quotes, and requested city permits
  • Created solar layouts using Helioscope and set up monitoring systems
  • Scheduled service calls and managed part ordering and inventory

Receptionist / Assistant

Professional Brokerage Concepts
01.2019 - 07.2019
  • Answered calls, scheduled appointments, and processed insurance applications
  • Provided quotes and general client support
  • Prepared and submitted complete insurance application packages for client processing
  • Managed miscellaneous administrative tasks including document handling, data entry, and office supply coordination

Sales Associate

Nautica
11.2017 - 11.2017
  • Supported visual merchandising and maintained sales floor presentation
  • Promoted products to new and returning customers through personalized recommendations and in-store engagement
  • Assembled mannequins and other promotional displays
  • Restocked the store to ensure a clean, organized, and professional appearance

Secretary

Scherr Legate Law Firm
09.2016 - 03.2017
  • Scheduled appointments for multiple attorneys and summarized depositions
  • Prepped legal documents and maintained case files
  • Answered office calls and routed them efficiently to the appropriate attorney

DirectTV Sales Representative

Alorica
08.2016 - 11.2016
  • Provided customer support and upsold subscription packages
  • Handled high call volumes and de-escalated customer issues

Education

Some College Coursework -

El Paso Community College
El Paso, TX
01.2014

High School Diploma - undefined

Coronado High School
El Paso, TX
01.2013

Skills

  • Customer Service & Conflict Resolution
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • QuickBooks, Helioscope Solar Design Software
  • Front Desk Operations & Appointment Scheduling
  • Project Coordination & Team Supervision
  • Permit Filing & Office Administration
  • Fluent in English & Spanish

Additional Information

Native Spanish, Fluent English

Additional Information

Relocation: Open to relocating

Timeline

Bilingual Customer Service Representative for Medicare and Marketplace

Maximus
10.2023 - Current

Spanish Interpreter

TransPerfect
07.2022 - 01.2023

Office Manager / Project Coordinator

Solar Solutions
09.2020 - 01.2023

Receptionist / Assistant

Professional Brokerage Concepts
01.2019 - 07.2019

Sales Associate

Nautica
11.2017 - 11.2017

Secretary

Scherr Legate Law Firm
09.2016 - 03.2017

DirectTV Sales Representative

Alorica
08.2016 - 11.2016

High School Diploma - undefined

Coronado High School

Some College Coursework -

El Paso Community College

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