Gabriela Ramirez
Modesto,CA
Summary
Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Passionate about customer service with background in supporting customers in high-paced environments. In previous roles, excelled at handling customer inquiries and resolving issues efficiently, always prioritizing client satisfaction. Strengths include problem-solving skills, effective communication abilities, and adaptability to varied situations. Made significant impact by consistently improving customer service protocols, leading to increased satisfaction rates.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Home Depot
Modesto, CA
02.2021 - 06.2025
- Worked closely with other departments to ensure quality customer service delivery.
- Kept work area neat, clean, and well-stocked at all times.
- Greeted customers and identified their needs.
- Provided product recommendations based on customer needs.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Suggested product solutions based on individual customer needs.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Performed additional duties as assigned by management team.
- Provided information about products and services available to customers.
- Resolved customer inquiries in a timely manner.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Addressed customer questions and concerns regarding products and services.
- Followed policies and procedures to meet or exceed established performance requirements.
Medical Assistant
Progressive urgent care
Modesto, CA
01.2025 - 04.2025
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Assisted back office patient processes to reduce office wait times.
- Positioned patients properly during examination or treatment for comfort and safety.
- Prepared treatment rooms for patient examinations.
- Changed dressings on wounds to prevent infection and check for healing.
Medical Assistant Intern
LAGS Medical Centers
Modesto, CA
01.2021 - 04.2021
- Maintained accurate records of patient care services in accordance with established policies and procedures.
- Provided administrative support to the medical staff, such as filing paperwork, answering phones and greeting visitors.
- Administered injections or medications as prescribed by a physician or nurse practitioner.
- Prepared examination rooms with necessary instruments and supplies.
- Assisted physicians with examinations and procedures.
- Collected specimens for lab testing and performed basic laboratory tests under supervision of physician or medical technologist.
- Ensured HIPAA compliance by maintaining confidentiality of patient information.
- Observed symptoms exhibited by patients during office visits; reported changes in condition to supervising healthcare provider.
- Compiled data for reports related to patient visits, treatments, medications, test results.
- Performed patient intake duties, including taking vital signs and medical histories.
- Assisted physicians by preparing patients for procedures, EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Escorted patients to examination rooms and documented medical histories.
- Performed routine dip stick, vision and hearing tests.
- Escorted patients to examination rooms and prepared for physician exams.
- Monitored patient stability by checking vital signs and weight.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Charted all patient services in records with high accuracy.
- Kept facility stocked with necessary supplies, equipment and instruments.
Education
Some College (No Degree) -
UEI College
Stockton, CA05-2021
High School Diploma -
Downey High School
Modesto, CA05-2020
Skills
- Customer service
- Customer relationship management
- Attention to detail
- Active listening
- Effective communication
- Time management
- Problem solving
- Documentation accuracy
- Customer support
- Safety regulations
- Customer complaint resolution
- Guest services
- Excellent communication
- Teamwork skills
Languages
Spanish
Professional
Custom
- Im always looking into helping others out and performing excellent customer support
Timeline
Medical Assistant
Progressive urgent care
01.2025 - 04.2025
Customer Service Associate
Home Depot
02.2021 - 06.2025
Medical Assistant Intern
LAGS Medical Centers
01.2021 - 04.2021
Some College (No Degree) -
UEI College
High School Diploma -
Downey High School