Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriela Ramlochan

Hutto,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

24
24
years of professional experience

Work History

DC Technician

Xoriant
11.2021 - Current
  • Executed maintenance procedures for equipment, ensuring optimal functionality and compliance with safety standards.
  • Troubleshot technical issues, identifying root causes and implementing effective solutions to minimize downtime.
  • Collaborated with cross-functional teams to streamline operations and enhance overall productivity within the department.
  • Mentored junior technicians on best practices and technical skills, fostering a culture of continuous learning and improvement.

Customer Service Associate

Refuel
02.2018 - 03.2023

Customer Service and Cashier.

  • Collaborated with team members to streamline service processes and reduce wait times.
  • Provided support during peak hours, ensuring consistent service quality across shifts.

Critical Tech

ProSource
05.2016 - 11.2021

Maintenance and Janitorial 0f a Citi Facility.

  • Maintained quality assurance and customer satisfaction objectives.
  • Trained junior technicians on best practices and equipment handling procedures.
  • Implemented process improvements that enhanced service delivery and reduced downtime.

Cafeteria Staff Member

Hutto Independent School District
09.2016 - 05.2018

Assisted

  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Prepared ingredients and recipe components ahead of time.
  • Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
  • Received and stored incoming supplies according to procedures.

Customer Service Manager

Walmart
10.2001 - 10.2012
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Collaborated with cashiers to improve customer service processes and support structures company-wide.

Education

GED -

El Paso Community College
El Paso, TX
05.2001

No Degree - English-as-a-Second-Language Education

El Paso Comunity College
El Paso, TX
06.2000

Skills

  • Cash Handling
  • Cleaning
  • Cash Register Operation
  • Sales
  • Client Needs Assessment
  • Guest Services

Timeline

DC Technician

Xoriant
11.2021 - Current

Customer Service Associate

Refuel
02.2018 - 03.2023

Cafeteria Staff Member

Hutto Independent School District
09.2016 - 05.2018

Critical Tech

ProSource
05.2016 - 11.2021

Customer Service Manager

Walmart
10.2001 - 10.2012

GED -

El Paso Community College

No Degree - English-as-a-Second-Language Education

El Paso Comunity College