GABRIELA RAMOS
Fort Worth
Summary
Professional in the hospitality industry with significant experience in maintaining high standards of cleanliness and guest satisfaction. Skilled in team collaboration, staff training, and operational efficiency. Adept at adapting to changing needs and ensuring smooth operations. Known for strong leadership, problem-solving, and attention to detail.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of clienteles in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
Work History
Engineer
Le Meridien Hotel
09.2024 - Current
- Established strong working relationships with management, associates, and guest through exceptional communication skills, fostering trust and collaboration.
- Provided input to team lead regarding areas for process and procedural improvement.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Developed positive working relationships with associates/management to effectively coordinate work activities.
- Developed comprehensive maintenance schedule for critical machinery, extending equipment lifespan and minimizing production delays.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Improved guest satisfaction with detailed progress reports and proactive communication during project execution phases.
Security Officer
United Protective Services
06.2021 - 09.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Field Supervisor
Brosnan Risk Consultants
12.2019 - 12.2020
- Company Overview: security company
- Managed site safety through improved training and inspection strategies.
- Met challenging production schedules with strong attention to site conditions, team operations and project demands.
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
- Approached and solved work problems with initiative and knowledge of security operations.
Security Officer
Allied Universal
09.2018 - 12.2019
- Company Overview: security company
- Contributed to total building security, effectively distributing resources to cover all access points and building areas.
- Responded promptly to various medical and security emergencies, delivering first aid, securing scenes, and detaining individuals.
- Kept security and facility managers updated on security activities and incidents with thorough daily reports.
- Identified security issues with foot patrols of building and grounds.
- Monitored multiple building and grounds areas with CCTV feeds.
Loss Prevention Officer
Ross Inc
06.2015 - 01.2016
- Monitored all areas of property, staying alert to signs of suspicious activity and persons.
- Observed high-target theft areas with CCTV and covert monitoring strategies.
- Identified, surveilled, and questioned shoplifters within limits of store policies.
- Developed solid relationships with staff, customers, and vendors.
Risk Security Officer
The W Hotel
03.2011 - 08.2014
- Contributed to total building security, effectively distributing resources to cover all access points and building areas.
- Helped resolve investigations by working with local law enforcement to collect, review, and transfer evidence.
- Responded promptly to various medical and security emergencies, delivering first aid, securing scenes, and detaining individuals.
- Monitored multiple building and grounds areas with CCTV feeds.
- Kept security and facility managers updated on security activities and incidents with thorough daily reports.
- Identified security issues with foot patrols of building and grounds.
Loss Prevention Officer
Renaissance Worthington Hotel
07.2005 - 05.2009
- Monitored all areas of property, staying alert to signs of suspicious activity and persons.
- Served customers by going above-and-beyond to offer exceptional support for all needs.
- Trained new hires on effective usage of surveillance cameras and TVs.
- Responded promptly to emergency situations, directing patrons to safe locations.
- Used onsite surveillance equipment to monitor for theft and safety concerns.
- Completed incident reports, properly documenting all involved parties.
Education
Bachelor Science - Criminal Justice Admin and MGMT
University of Phoenix
Dallas, TexasSkills
- Microsoft Word
- Customer relations
- Written communication
- Worker training
- Task prioritization
- Complaint resolution
- Information security
- Time management
Languages
Spanish
Native or Bilingual
Timeline
Engineer
Le Meridien Hotel
09.2024 - Current
Security Officer
United Protective Services
06.2021 - 09.2024
Field Supervisor
Brosnan Risk Consultants
12.2019 - 12.2020
Security Officer
Allied Universal
09.2018 - 12.2019
Loss Prevention Officer
Ross Inc
06.2015 - 01.2016
Risk Security Officer
The W Hotel
03.2011 - 08.2014
Loss Prevention Officer
Renaissance Worthington Hotel
07.2005 - 05.2009
Bachelor Science - Criminal Justice Admin and MGMT
University of Phoenix
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