Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Gabriela Renteria

Bakersfield,CA

Summary

Detail-oriented and methodical Billing and Collections Specialist offering 15 years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.

Overview

11
11
years of professional experience

Work History

Billing Specialist

CHARTER COMMUNICATIONS
Bakersfield, CA
01.2017 - 09.2019
  • Handled high volume of in-bound calls pertaining to new, current or adding services.
  • Responded to customer concerns and questions on daily basis.
  • Managed invoicing and payment processing operations.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Executed billing tasks and recorded information in company databases.
  • Applied more than 200 payments per week

Collection Specialist

WESTERN DENTAL CORPORATE
Orange, CA
10.2013 - 07.2016


  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Achieved monthly goals of $10k by knowing how to overcome objections and creative problem solving skills.
  • Processed payments, set up post dated payments/arrangements via telephone and in person with focus on accuracy and efficiency.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Billing Specialist

TOWER GROUP OF NEW YORK
Irvine, CA
12.2009 - 09.2013
  • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Review insurance policy terms to determine whether particular loss is covered by insurance
  • Handled high volume of in-bound calls, handles account payments and provided information regarding accounts
  • Generated and submitted invoices based upon established accounts receivable schedules and terms
  • Applied more than 95 payments per week

Inventory Control Specialist

Act-1/Dryer's Grand Ice Cream
Bakersfield, CA
05.2006 - 01.2008
  • Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
  • Completed daily cycle counts to maintain accuracy of records.
  • Created production forecasts and plans based on sales forecasts, historical usage and product trends.
  • Audited and corrected discrepancies in inventory numbers.
  • Received, sorted and processed damaged goods with vendors or manufacturers.
  • Implemented crisis control initiatives to reduce lost time during unanticipated events.
  • Requisitioned materials to restock inventory and obtain goods for production line.
  • Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Used equipment like forklifts and pallet jacks to move inventory.
  • Unloaded shipments, reviewed merchandise and tracked paperwork.
  • Completed physical inventory counts each month.
  • Discovered warehouse releases never invoiced, capturing over $5K in unbilled charges.

Education

High School Diploma -

Horizon High School
Orange County
04.2012

Skills

  • Billing and Invoicing
  • Microsoft Office
  • Accounts Payable and Receivable
  • Spanish Fluency
  • CRM Software
  • HIPAA Compliance
  • RF System
  • Cycle Counting
  • Production planning
  • Shipping and receiving
  • Warehouse Logistics
  • Distribution and warehousing
  • Safety and compliance
  • Computer tracking
  • Handheld scanner operation

Accomplishments

  • Consistently earned high-quality scores during post interaction customer surveys.
  • Recouped over $25k from delinquent client in one year.
  • Supervised team of 7 staff members.
  • Successfully resolved 25% of collections-related issues.

Timeline

Billing Specialist

CHARTER COMMUNICATIONS
01.2017 - 09.2019

Collection Specialist

WESTERN DENTAL CORPORATE
10.2013 - 07.2016

Billing Specialist

TOWER GROUP OF NEW YORK
12.2009 - 09.2013

Inventory Control Specialist

Act-1/Dryer's Grand Ice Cream
05.2006 - 01.2008

High School Diploma -

Horizon High School

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Gabriela Renteria