GABRIELA REYES
Bridgeport,CT
Summary
Experienced and dedicated professional with a proven track record of delivering exceptional customer service for over 10 years. Seeking an opportunity to leverage expertise in kitchen equipment and in-depth knowledge of food safety protocols. Known for strong organizational skills and motivation, eager to apply time management abilities in diverse work environments. Currently seeking entry-level positions to expand skill set while contributing to company growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Costumer Service /clerk
Bogopa Food Bazaar
01.2023 - Current
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- .
- Kept front check out area clean and organized for efficient service.
- Generated management reports for use in key decision-making.
- Counted inventory to maintain accurate stock levels.
Food Runner
Mama Chow
08.2022 - 12.2022
- Managed demanding situations effectively, maintaining professionalism in high-stress periods.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
Waitress
Latino Deli Restaurant
05.2019 - 09.2021
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
Credit Collector
SIcobra SA
06.2016 - 08.2018
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
- Processed payments over phone and set up recurring drafts.
- Met demands of busy collections group by performing high volume of daily calls.
- Managed 56.000 charge-off credit accounts.
COSTUMER SERVICE
CLARO Telefonica
04.2015 - 06.2016
- Documented conversations with customers to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
BBA - Marketing
TEC. ESPIRITU SANTO
Guayaquil06.2015
Skills
- Inventory monitoring
- Safe food handling
- Team contribution
- Customer service excellence
- Report preparation
Education and Training
other
Experience
[],["Bill and Account Collectors"],["Waiters and Waitresses"],["Food Preparation Workers"]
Certification
Good handle
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Costumer Service /clerk
Bogopa Food Bazaar
01.2023 - Current
Food Runner
Mama Chow
08.2022 - 12.2022
Waitress
Latino Deli Restaurant
05.2019 - 09.2021
Credit Collector
SIcobra SA
06.2016 - 08.2018
COSTUMER SERVICE
CLARO Telefonica
04.2015 - 06.2016
BBA - Marketing
TEC. ESPIRITU SANTO
Good handle
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