I am a dependable and quick-learning team player with effective communication and organization skills. I have a positive attitude and willingness to take on added responsibilities to meet team goals. My 5+ years experience in customer relations has made me successful at prioritizing tasks, maintaining organization and optimizing workflow. As well as learning to balance high-volume inquiries with staff administrative needs.
I set clearly defined goals to drive customer retention, brand awareness, website and social media traffic. I improved page content, keyword relevancy, engaged relevant influence to build brand awareness and strengthened customer relationships. Set up various pop up opportunity to strengthen customer base that might have otherwise been lose without the exposure. I led monthly store meetings for all employees to discuss sale promotions and new inventory so everyone was knowledgeable about product roll out. Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
During my time at this position I recruited and hired top performer to add talent and value to department. I maintained professional, organized and safe environment for employees and patrons. Developed and maintained relationships with not only customers but suppliers as well to create a smooth and effective experience. I oversaw and handled day to day as effectively as I could to give my boss piece of mind in regards to the overall flow of the job.
Eager 24 year old willing to put in the time and effort to learn. My previous experience with customer relations makes me a qualified candidate to help RFS Co-Founder + Co-Executive stay organized and efficient at what they do best.