Gabriela Rivera
Los Angeles,United States
Overview
11
11
years of professional experience
Work History
COVID-19 Tester
AMI Health
Gardena, CA
10.2021 - 06.2022
- Performed nasal swab and rapid antibody testing.
- Oversaw in-person and curbside patient registration and processing.
- Documented findings according to established standards, logging and communicating details to streamline infection assessment process.
- Collected and treated patient samples to test for COVID-19 infection.
Receptionist
San Mateo Medical Clinic
Los Angeles, CA
01.2012 - 10.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered over 100 incoming calls daily to resolve customer issues and schedule appointments.
- Checked-in visitors, determine purpose of visit and prepare charts as well as verify eligibility and take payments.
- Kept reception area clean and neat to give patients positive and established first impression.
Sales Associate
Halloween Club
Montebello, CA
09.2016 - 10.2016
- Maintain constant presence on sales floor to address customer's needs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales 60% by offering advice on purchases and promoting additional products
Front and Back Office Medical Assistant
Care More Medical Group
Pico Rivera, CA
09.2011 - 10.2011
- Preform general office duties, such as answering telephones, filing, and transmitting paperwork.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
Federal Work Study Student
United Educational Institute
El Monte, CA
03.2011 - 08.2011
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Managed supplies, processed new orders and maintained inventory organization for team.
- File and retrieve corporate documents, records, and reports.
- Prepare invoice, letters, reports, and financial statements using word processing.
Education
Diploma - Certified Nurse Assistant
American Red Cross
Commerce, CA06.2014
Diploma - Medical Assistant
United Education Institute
El Monte, CA08.2011
High School Diploma -
James A. Garfield Senior High School
Los Angeles, CA06.2010
Skills
- Extensive customer service
- Patience and ability to work with other and handle stressful situations
- Fluent in speaking, reading, and writing in English and Spanish
- Able to multitask and apply quickly
Timeline
COVID-19 Tester
AMI Health
10.2021 - 06.2022
Sales Associate
Halloween Club
09.2016 - 10.2016
Receptionist
San Mateo Medical Clinic
01.2012 - 10.2021
Front and Back Office Medical Assistant
Care More Medical Group
09.2011 - 10.2011
Federal Work Study Student
United Educational Institute
03.2011 - 08.2011
Diploma - Certified Nurse Assistant
American Red Cross
Diploma - Medical Assistant
United Education Institute
High School Diploma -
James A. Garfield Senior High School