Gabriela Rivera
Killeen,TX
Summary
- Skilled Mental Health Technician With a Certification in Nursing and extensive mental health services background. With years of experience providing exceptional patient care in acute and long-term care settings. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Adept at responding to patient needs, compiling patient data, and ensuring compliance with all healthcare regulations. Committed to providing high-quality service to patients and their families, while creating a safe and secure environment. Proven track record of success in establishing positive relationships with patients, managing crises, and providing comprehensive patient care. Excellent communications and patient management skills leading to desirable results. Offers skills in task prioritization and task management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
MENTAL HEALTH TECHNICIAN
Meridell Achievement Center
03.2023 - Current
- Provided crisis intervention when needed to de-escalate situations involving agitated or violent patients
- Encouraged positive behaviors among clients through role modeling appropriate behavior management techniques during interactions with them
- Respected privacy rights of all individuals served by adhering strictly to HIPAA regulations and guidelines at all times
- Adapted quickly and effectively to changing environments while maintaining professional standards of practice at all times.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Provided therapeutic activities to assist with patient development.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Mental Health Technician
Georgetown Behavioral Health Institute
02.2022 - 03.2023
- Collaborated closely with mental health professionals with treatment plan implementation.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Contributed to a culture of excellence within the facility by consistently upholding high standards of care and actively seeking opportunities for improvement.
- Maintained patient records, documenting changes in patient condition.
MANAGER'S ASSISTANT
HEB
03.2021 - 06.2022
- Tracked store inventories and replenished products according to demand
- Supported an environment of teamwork, co-operation, performance excellence and personal success
- Provided direct supervision and guidance to crew members
- Provided administrative support to manager in the preparation of presentations, reports, and spreadsheets
- Ensured proper team member coverage, scheduling according to the needs of business while maintaining target labor costs.
- Mentored team members to enhance professional development and accountability in workplace.
Medical Assistant Technician
Wellington Rehabilitation And Health Care
08.2021 - 03.2022
- Prepared lab specimens for diagnostic evaluation.
- Promoted a positive work environment by fostering collaboration among team members and addressing any workplace conflicts promptly and professionally.
- Educated patients on their health conditions, medication usage, and self-care techniques to promote proactive healthcare management.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
CUSTOMER SERVICE REPRESENTATIVE
HEB
05.2018 - 02.2021
- Maintained a high level of professionalism when dealing with difficult customers
- Provided exceptional customer service to ensure customer satisfaction
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Displayed strong organizational skills while managing multiple projects simultaneously
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
ASSOCIATE IN SCIENCE (A.S.) IN SOCIAL WORK - Social Work
Central Texas College
Killeen, TX08.2024
Skills
- Heartsaver CPR AED
- Heartsaver First Aid (First Aid)
- Behavioral Management
- Vitals monitoring
- Therapeutic Treatment
- Mental Health Assessment
- Employee Training
- Bilingual in English and Spanish
Certification
- CPR and First Aid
- BLS - Basic Life Support
- Certification in Nursing
- RBT - Registered Behavior Technician
Personal Information
Title: Mental Health Technician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
MENTAL HEALTH TECHNICIAN
Meridell Achievement Center
03.2023 - Current
Mental Health Technician
Georgetown Behavioral Health Institute
02.2022 - 03.2023
Medical Assistant Technician
Wellington Rehabilitation And Health Care
08.2021 - 03.2022
MANAGER'S ASSISTANT
HEB
03.2021 - 06.2022
CUSTOMER SERVICE REPRESENTATIVE
HEB
05.2018 - 02.2021
ASSOCIATE IN SCIENCE (A.S.) IN SOCIAL WORK - Social Work
Central Texas College
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