Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriela Rizo

Sylmar,CA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

21
21
years of professional experience

Work History

Front Office Admin Support

UCLA- Clinical Aids Research & Education
02.2024 - Current
  • Enhanced customer satisfaction by providing efficient front office support and addressing inquiries promptly.
  • Streamlined referral processes for improved patient experience and increased overall efficiency.
  • Collaborated with healthcare providers to ensure timely processing of referrals and authorizations.
  • Maintained accurate records, ensuring proper documentation for all referral-related activities.
  • Reduced wait times for patients by consistently prioritizing tasks and managing front office workflow effectively.
  • Coordinated appointments and follow-up visits, leading to better patient outcomes and increased patient retention.
  • Supported team members in navigating complex insurance issues, resulting in smoother operations and reduced errors.
  • Managed phone lines efficiently, directing calls to appropriate staff members while maintaining a professional demeanor.
  • Resolved scheduling conflicts proactively, minimizing disruptions to both patients and staff schedules.
  • Provided exemplary customer service during high-volume periods, maintaining composure under pressure while attending to multiple tasks simultaneously.
  • Maintained high levels of patient confidentiality, adhering to strict HIPAA regulations while handling sensitive medical records and referral documentation.
  • Coordinated with medical staff and patients to find cost-effective options for services.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Performed wide-ranging administrative, financial and service-related functions.

Associate Patient Care Coordinator

Optum
11.2022 - 02.2024
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Responding appropriately to the to the emotional and developmental needs of patients.
  • Roomed and discharged patients
  • Enhanced patient experience by providing efficient and friendly service during the check-in process.
  • Streamlined appointment scheduling for improved patient satisfaction and reduced wait times.
  • Assisted in maintaining accurate medical records, ensuring patient privacy and HIPAA compliance.
  • Collaborated with healthcare providers to coordinate care plans, resulting in better patient outcomes.
  • Conducted insurance verifications and pre-authorizations, reducing billing errors and financial stress for patients.
  • Provided empathetic support to patients and families throughout their healthcare journey, cultivating trust and comfort.
  • Managed high call volumes, addressing patient inquiries and concerns promptly and professionally.

Surgery Scheduler

Optum
05.2021 - 11.2021
  • Coordinating surgical procedures with multiple hospitals and surgery centers
  • Scheduling and obtaining pre-operative testing
  • Obtained thorough information regarding health history, Medications
  • Entered case data into computerized scheduling system
  • Interacted with many departments ensuring a proper level of equipment and supplies were available for surgery
  • Also, communicated daily with the OR desk regarding scheduled surgery times
  • Provided quality and caring service to all patients
  • Verified diagnosis and procedure codes, Insurance eligibility and benefits and obtained authorization for procedures
  • Maintained physician schedules with most current information
  • Ensured all necessary paperwork was completed and on file
  • Made sure all required test are done prior to surgery
  • Worked closely with physicians and their office staff.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Resolved scheduling conflicts to maintain high-quality patient services.

Medical Receptionist

Optum
09.2017 - 05.2021
  • Greet and check in patients, and collect personal, medical, and insurance information
  • Schedule, reschedule, and verify patient appointments
  • Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays
  • Use IDX software to manage patient records
  • Reinforce and uphold patient confidentiality as required by HIPAA and clinic
  • Collect patient copayments and recorded payment transactions.

General Office

Encore Brands Apparel Group
10.2013 - 09.2017
  • Answer telephones, direct calls and take messages
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers
  • Compute, record and proofread data and other information, such as records and reports
  • Maintain and update filing, Inventory, mailing, and database systems, either manually or using a computer
  • Troubleshoot problems involving office equipment such as hardware and software
  • Greet customers and visitors and perform tier-one / first contact services
  • Assist in preparing payroll
  • Prepare carrier packages for UPS and Federal Express
  • Translate and interpret letters and meetings with supervisors and employees.

Sales Representative / Cashier

Extensions plus
03.2009 - 04.2013
  • Open and close cash register, performing tasks such as counting money, separating charge slips, balancing cash drawer
  • Recommend, select and help locate or obtain merchandise based on customer needs and desires
  • Describe merchandise and explain operation and care of merchandise to customers
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Obtain customer information such as name, address and payment method, and enter orders into computers
  • Explain products or services and prices, and answer questions from customers
  • Participate in trade shows
  • Follow-up for collection of payment
  • Coordinate shipping schedules and delivery of merchandise and services
  • Provide on the job training to new sales employees
  • Supervise special product line; in charge of all aspects of product line which include, install and remove procedures and guide clients through any questions and issues regarding product.

Assistant/secretary

Fidelity National Title
11.2005 - 02.2006
  • Collects, sorts, opens, and distributes mail
  • Sorts and files correspondence and documents in record filing system
  • Retrieve material from files upon request and keep records of the movement of file material
  • Maintain necessary reports, documents, log sheets, indexes, and statistics on prescribed forms.

File Clerk

Howard, James & Burns
07.2004 - 07.2005
  • Add new material to file records, and create new records as necessary
  • Find and retrieve information from files in response to requests from authorized users
  • Keep records of material filed or removed, using logbooks or computers
  • Sort or classify information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order
  • Perform general office duties such as typing, operating office machines, and sorting mail.

Junior Loan Specialist

Fidelity National Title
02.2003 - 11.2003
  • Ensuring that loans are processed in timely manner and in accordance with established guidelines and in compliance with truth and lending rules and regulations
  • Ordering of all required Loan Documents (i.e
  • Credit reports, Appraisals, Titles
  • Flood Certificates, etc.) Photocopying Loan Documents and conditions
  • Reviewing files prior to shipping for document Deficiency
  • Answering phones and performing other clerical duties (as assigned)

Education

Sylmar High School
2002

Skills

  • Excellent Customer Service Skills
  • CPT Coding
  • Telephone Etiquette
  • Answer Telephones
  • HIPAA Guidelines
  • Referral Verification
  • Referral Tracking
  • Patient Scheduling

Languages

Spanish
Native or Bilingual

Timeline

Front Office Admin Support

UCLA- Clinical Aids Research & Education
02.2024 - Current

Associate Patient Care Coordinator

Optum
11.2022 - 02.2024

Surgery Scheduler

Optum
05.2021 - 11.2021

Medical Receptionist

Optum
09.2017 - 05.2021

General Office

Encore Brands Apparel Group
10.2013 - 09.2017

Sales Representative / Cashier

Extensions plus
03.2009 - 04.2013

Assistant/secretary

Fidelity National Title
11.2005 - 02.2006

File Clerk

Howard, James & Burns
07.2004 - 07.2005

Junior Loan Specialist

Fidelity National Title
02.2003 - 11.2003

Sylmar High School

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Gabriela Rizo