Gabriela Rizzo
Torrance
Summary
Compassionate individual with extensive experience in customer service and behavior management. Known for exceptional communication skills and flexibility, consistently enhancing client experiences and promoting emotional well-being through tailored support and community integration activities.
Overview
25
25
years of professional experience
Work History
In Home Supportive Services
Torrance
11.2015 - Current
- Assisted individuals with daily living activities, promoting independence and comfort.
- Administered medications and monitored health conditions under professional guidance.
- Collaborated with families to maintain effective communication regarding care progress.
- Coordinated recreational activities to enhance social interaction and engagement.
- Implemented behavior management strategies to support emotional and behavioral needs effectively.
- Supported clients in community integration activities such as recreational outings, shopping trips and social gatherings.
- Performed light housekeeping duties related to client care such as laundry, changing bed linens or preparing meals.
- Collaborated with healthcare professionals regarding medical treatments and therapies.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted clients with maintaining good personal hygiene.
Courtesy Clerk
Albertsons Market
Carson
06.2011 - 11.2015
- Bagged groceries efficiently while maintaining customer satisfaction.
- Maintained cleanliness of checkout areas and store entrance.
- Communicated effectively with customers to enhance their shopping experience.
- Provided excellent customer service by being friendly and courteous at all times.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Assisted with price checks, go-backs, and replenishing supplies.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Directed customers to product locations throughout store to help find requested items.
- Followed best practices for bagging items in reusable, plastic and paper bags.
- Took unwanted items from checkout to proper location.
- Carried out special orders requested by customers promptly and efficiently.
- Delivered exceptional customer service by greeting customers and directing to desired items.
- Mentored junior team members and managed employee relationships.
- Supported sales team members to drive growth and development.
Cashier Assistant
Sams Club
Long Beach
09.2000 - 01.2001
- Processed customer transactions accurately and efficiently at busy retail location.
- Maintained clean and organized checkout areas for optimal customer experience.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers with inquiries, providing product information and recommendations.
- Handled cash, credit, and debit transactions securely to ensure accuracy.
- Resolved customer complaints calmly and professionally to enhance satisfaction.
Education
High School Diploma -
Santa Fe High School
Santa Fe Springs, CA06-1998
Associate of Arts - General Education
El Camino College
Torrance, CASkills
- Client care and support
- Health monitoring
- Medication administration
- Customer service
- Effective communication
- Behavior management
- Meal preparation
- First aid and CPR certified
- Safety awareness
- Bilingual communication (fluent in Spanish)
- Networking skills
- Flexibility and adaptability
- Training and development
- Telephone etiquette
- Microsoft Office proficiency
- Task prioritization
- Basic cooking skills
- Conflict resolution strategies
- Multitasking abilities
Languages
Spanish
Full Professional
Affiliations
Typing 50 wpm
References
References available upon request.
Timeline
In Home Supportive Services
11.2015 - Current
Courtesy Clerk
Albertsons Market
06.2011 - 11.2015
Cashier Assistant
Sams Club
09.2000 - 01.2001
High School Diploma -
Santa Fe High School
Associate of Arts - General Education
El Camino College