Gabriela Robles Rodriguez
Long Beach,CA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management. Recognized for exemplary customer service and team collaboration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Office Manager
The Westin Long Beach
Long Beach
03.2023 - Current
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Front Desk Supervisor
The Westin Long Beach Hotel
Long Beach, CA
09.2021 - 03.2023
- Corrected guest issues promptly with knowledgeable and friendly service.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Provided support to guests with check-in and check-out procedures.
Front Desk Agent
The Westin Long Beach
Long Beach, CA
08.2017 - 09.2021
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Posted charges, updated accounts and issued bills to departing guests.
- Responded to inquiries and room requests made online, by phone and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Facilitated successful front desk operations for high-volume hotel.
Area Supervisor
Ross Dress for Less
Long Beach, CA
10.2016 - 08.2017
- Kept areas clean, neat and inspection-ready to comply with product guidelines.
- Monitored employee work and determined benchmarks for performance indicators.
- Directed and supervised staff performance.
- Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Maintained safe, organized store by keeping aisles free of merchandise and boxes.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Loss Prevention Specialist
Ross Dress for Less
Long Beach, CA
05.2016 - 10.2016
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
Front End Supervisor
Ross Dress for Less
Long Beach, CA
11.2013 - 05.2016
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Managed customer complaints and rectified issues to complete satisfaction.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Co-Coordinator
St. Lucy Catholic Church
Long Beach, CA
04.2010 - 11.2014
- Designed activities to help individuals overcome confidence issues and build strength.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Cashier
Rosas Cafe
Fort Worth, TX
03.2013 - 06.2013
- Collected payments and provided accurate change.
- Processed sales transactions to prevent long customer wait times.
- Verified customer age requirement for alcohol
- Delivered high level of customer service to patrons using active listening and engagement skills.
Program Assistant
Garfield WRAP
Long Beach, CA
06.2010 - 08.2011
- Completed administrative tasks for staff, such as making copies, proofing documents and distributing mail.
- Created engaging learning environment by encouraging questions, sparking discussions.
- Photographed special events, parties and field trips.
Education
Associate of Science - Business Administration
Long Beach City College
Long Beach, CA06.2016
Skills
- Staff Development and Training
- Office Management
- Customer Service
- Coaching and Mentoring
- Multitasking and Organization
- Administrative Skills
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- CPR and AED Certified
Accomplishments
- Leader of the quarter July 2022
References
References available upon request.
Timeline
Front Office Manager
The Westin Long Beach
03.2023 - Current
Front Desk Supervisor
The Westin Long Beach Hotel
09.2021 - 03.2023
Front Desk Agent
The Westin Long Beach
08.2017 - 09.2021
Area Supervisor
Ross Dress for Less
10.2016 - 08.2017
Loss Prevention Specialist
Ross Dress for Less
05.2016 - 10.2016
Front End Supervisor
Ross Dress for Less
11.2013 - 05.2016
Cashier
Rosas Cafe
03.2013 - 06.2013
Program Assistant
Garfield WRAP
06.2010 - 08.2011
Co-Coordinator
St. Lucy Catholic Church
04.2010 - 11.2014
Associate of Science - Business Administration
Long Beach City College
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