Gabriela Rocha
Lynwood,CA
Summary
Organized and efficient professional skilled in effective communication and time management. Experienced in patient care and customer service, ready to leverage these strengths to enhance guest satisfaction and operational efficiency.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Housekeeping Room Attendant
Terranea Resort and Spa - Palos Verdes
Rancho Palos Verdes, California
06.2014 - 04.2019
- Cleaned and sanitized guest rooms to maintain high standards of hygiene.
- Provided friendly service to guests, addressing their needs and inquiries.
- Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
- Inspected all assigned rooms upon completion of cleaning duties.
- Replenished room amenities according to established guidelines.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Followed safety procedures when using chemical cleaners and power equipment.
Costumer Service
Paradym Ind.
Los Angeles, California
02.2011 - 06.2013
- Built strong customer relationships through exceptional service and support
- Handled 80-100 phone calls daily while maintaining accurate filing of documents
- Developed customer service procedures, policies, and standards to enhance service delivery in department
- Provided clients with detailed information about production processes.
Education
Certified Nurse Assistant
Prestige Career College
Los Angeles, CA08-2026
Skills
- Patient care
- Customer service
- Effective communication
- Team collaboration
- Conflict resolution
- Time management
Certification
- Certified Nurse assistant License
Timeline
Housekeeping Room Attendant
Terranea Resort and Spa - Palos Verdes
06.2014 - 04.2019
Costumer Service
Paradym Ind.
02.2011 - 06.2013
Certified Nurse Assistant
Prestige Career College