Gabriela Rodriguez
Johns Creek
Summary
Professional hospitality and customer service worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
Superica
03.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/To-Go Specialist
Taco Mac
03.2021 - 12.2024
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Marketing Assistant
IHG Hotels & Resorts
01.2024 - 05.2024
- Created engaging content for Pinterest, Facebook, and Instagram.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Proofread marketing collateral ahead of printing to eliminate errors.
Front Desk Agent
IHG Hotels & Resorts
09.2023 - 05.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Sales Associate
Vector Marketing Company
01.2023 - 03.2023
- Worked to build relationships with customers and built potential for additional sales.
- Expanded customer base through targeted prospecting and networking efforts.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
Education
Bachelor of Science - Business Administration
Georgia State University
Atlanta, GA05-2029
High School Diploma -
Centennial High School
Roswell, GA05-2022
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Problem-solving skills
- OPERA trained
- Team building
- Cleanliness standards
- Brand storytelling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Superica
03.2025 - Current
Marketing Assistant
IHG Hotels & Resorts
01.2024 - 05.2024
Front Desk Agent
IHG Hotels & Resorts
09.2023 - 05.2024
Sales Associate
Vector Marketing Company
01.2023 - 03.2023
Server/To-Go Specialist
Taco Mac
03.2021 - 12.2024
Bachelor of Science - Business Administration
Georgia State University
High School Diploma -
Centennial High School
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