Gabriela Rodriguez-Emig
Oklahoma City,OK
Summary
Achieved high levels of customer satisfaction by prioritizing guest needs and team support. Drove team performance through commitment to service excellence. Developed a reputation for reliability and dedication in all work endeavors.
Overview
4
4
years of professional experience
Work History
Head Cashier
Sprouts Farmers Market
08.2025 - Current
- Deliver friendly customer service to hundreds of customers and address issues when needed.
- Rebuild tills, and deposit the money at the end of the night. Handle cash pickups, and any other issues with the POS system at our store.
- Handle breaks, and ensure the employees are caught up with breaks and daily tasks.
Customer Service Manager
Crest Foods
08.2023 - 08.2025
- Deliver friendly customer service to hundreds of customers and address issues when needed.
- Handled thousands of dollars in cash and deposits for our bank, remaking tills, checks, credit and debit card transactions, on our POS system.
- Manage employees, with guidance and firmness. Ensuring insubordination, proper dress code, behavior is addressed when it’s affecting the work environment.
Cashier
Christie's Toy Box
06.2022 - 07.2023
- I established the second highest sale in our store, in May of 2023.
- Handled cash, credit and debit transaction, and deposits before and after each shift.
- Helped customers, informing them of products and helpful advice to ensure customer satisfaction. I kept myself well embellished with products we sold, and retained the information for customer main concerns.
Education
High School Diploma - undefined
Jones High School
Jones, OK05.2021
Skills
- Facilitated customer satisfaction through effective communication and problem-solving strategies
- Cultivated a positive work environment to enhance team performance and morale
- Fostered a cooperative environment to enhance team performance and productivity
- Enhanced team collaboration by employing active listening to understand diverse perspectives
- Developed and implemented communication protocols to streamline information flow
- Applied analytical skills to troubleshoot issues and enhance workflow efficiency
- Utilized critical thinking skills to assess information and make informed decisions that support project objectives
- Managed and resolved customer complaints to maintain positive client relationships
- Led initiatives to enhance customer retention through targeted engagement strategies Oversaw team collaboration to identify and address client needs effectively Championed programs that strengthened customer loyalty and satisfaction
- Cultivated self-driven motivation to enhance productivity and performance
- Implemented effective time management strategies to streamline workflow and meet deadlines
- Applied basic computer language skills to support coding and debugging processes
Timeline
Head Cashier
Sprouts Farmers Market
08.2025 - Current
Customer Service Manager
Crest Foods
08.2023 - 08.2025
Cashier
Christie's Toy Box
06.2022 - 07.2023
High School Diploma - undefined
Jones High School