Gabriela Romero Montenegro

Reviewing timelines associated with Departure delays to ensure accurate coding

Fueling oversight (completing the fuel slip and entering the fuel on board and uplift in MCWeb), Catering, Comat/Comail

Contribute to building a Spirit Strong operation by supporting co-workers in their daily efforts

Contributes to a strong culture based on safety, integrity, high performance and pride of work

Track common issues received and collaborates with Operations Supervisor on potential solutions

Validate the accurate of all flight departure related paperwork

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g. emergencies change in workload, rush jobs or technical developments)

Cross-train and work in all areas within the Operations Department including Operations Departure Controller and Ramp Coordinator, as needed

• Supported event planning efforts by coordinating group reservations and managing special requests from attendees.
• Enhanced guest satisfaction by providing exceptional customer service at the front desk.
• Maintained neat and orderly front desk and lobby area.
• Streamlined check-in and check-out processes for increased efficiency and guest convenience.
• Assisted in emergency situations as required while adhering strictly to safety protocols.
• Took reservations over phone and through email, recording guest information in computer system and verifying details.
• Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
• Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
• Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.

• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Prioritized helping customers over completing other routine tasks in store.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Increased sales revenue through effective product recommendations tailored to individual customers.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Trained new personnel regarding company operations, policies and services.
• Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
• Utilized Spanish proficiency to build relationships with spanish-speaking customers.
• Responded to customer calls and emails to answer questions about products and services.

• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
• Stocked, tagged and displayed merchandise as required.
• Built relationships with customers to encourage repeat business.