Gabriela Romo
Orange,CA
Summary
High Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CHOC- PSR/Administrative Assistant
CHOC
11.2020 - Current
- Greet patient and families while enhancing patient satisfaction by efficiently managing check-ins and check-outs at the front desk
- Assist patients to complete necessary medical forms and documentation
- Adhered to strict HIPAA guidelines to protect patient privacy
- Supported office staff and operational requirements with administrative tasks
- Copay collection
- Worked effectively in fast-paced environments
- Covered Department assistant desk for ID
- Skilled at working independently and collaboratively in a team environment
- Performed additional tasks such as return to clinic Que, calling patients who are due for a follow up.
Prior Authorization Coordinator
Fountain Valley Orthotics & Prosthetics
10.2018 - 11.2020
- Verified eligibility and compliance with authorization requirements for service providers
- Collected patients financial responsibility for DME supplies
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures
- Triaged unscheduled and emergency authorizations, directing submissions to appropriate personnel for rapid response
- Responded to inquiries from healthcare providers regarding prior authorization requests
- Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines
- Reviewed appeals for prior authorization requests and communicated with payers to resolve issues
- Submitted billing claims to medical insurances for DME, orthotics and prosthetics.
Medical Assistant- Pulmonary/ Surgery Scheduler
Providence Saint Joseph Medical Center
10.2017 - 10.2018
- Collected and documented patient medical information such as blood pressure and weight
- Performed EKG's and PFT's
- Called and faxed pharmacies to submit prescriptions and refills
- Worked with patients to schedule tests and procedures
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Coordinated testing, labs and other diagnostic data for proper clearance prior to bronchoscopy procedures
- Worked closely with DME vendors and insurances for sleep pap and oxygen equipment authorizations
- Scheduled Bronchoscopy procedures and made arrangements if anesthesia was needed.
Medical Assistant- Internal Medicine/ Psychiatry
Central City Community Health Center
08.2014 - 10.2018
- Appointment check-ins and check-outs
- Collected and documented patient medical information such as vitals
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Obtained client medical history, medication information, symptoms, and allergies
- Called and faxed pharmacies to submit prescriptions and refills
- Performed hearing test and visual exams
- EKG
- Streamlined the blood collection process through proficient venipuncture and capillary puncture techniques.
Education
High School Diploma -
Valley High School
Santa Ana, CA05.2023
Certificate Medical Assistant -
South Coast College
Orange, CA08.2014
Certification
- Medical Assistant Certificate
- BLS
Timeline
CHOC- PSR/Administrative Assistant
CHOC
11.2020 - Current
Prior Authorization Coordinator
Fountain Valley Orthotics & Prosthetics
10.2018 - 11.2020
Medical Assistant- Pulmonary/ Surgery Scheduler
Providence Saint Joseph Medical Center
10.2017 - 10.2018
Medical Assistant- Internal Medicine/ Psychiatry
Central City Community Health Center
08.2014 - 10.2018
High School Diploma -
Valley High School
Certificate Medical Assistant -
South Coast College
- Medical Assistant Certificate
- BLS
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