Gabriela Roque
Miami,FL
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
8
8
years of professional experience
Work History
Receptionist
Signature Healthcare
07.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Posted payments to accounts and maintained records.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Receptionist
Ocaquatics Swim School
11.2019 - 05.2021
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Assisted with onboarding new clients and securing paperwork completion.
Cashier Team Lead
Sears Department Store
11.2018 - 11.2019
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Operated POS cash register and equipment to collect payments.
Assistant Teacher
Imater Academy Elementary School
10.2016 - 06.2018
- Provided one-on-one and group-based learning support focused on student progress.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Completed daily reports, meal count sheets, and attendance logs.
Education
High School Diploma -
IMater Academy
Hialeah, FL06-2020
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Bilingual
- Document scanning and digitization
- Microsoft Office
- Costumer Service
Timeline
Receptionist
Signature Healthcare
07.2021 - Current
Receptionist
Ocaquatics Swim School
11.2019 - 05.2021
Cashier Team Lead
Sears Department Store
11.2018 - 11.2019
Assistant Teacher
Imater Academy Elementary School
10.2016 - 06.2018
High School Diploma -
IMater Academy
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