Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Gabriela Rosa Reyes

Morristown,NJ

Summary

Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Supportive Team Lead with Number years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.

Overview

3
3
years of professional experience

Work History

Digital Team

Walmart
06.2020 - Current
  • Customer service environment, Digital change initiatives, Management experience within Walmart Operations, Managing a grocery retail operation, Project Management, Retail Management.
  • Drives omni-channel performance and efficiencies by collaborating with stakeholders to obtain market research and data; reviewing key performanceindicators (KPIs) (for example, customer satisfaction scores, wait time, sales, product quality) and building action plans to improve performance;researching, evaluating, and analyzing data (for example, competitor insights, root cause analysis, industry benchmarks); identifying and analyzingoperational gaps; developing and implementing solutions to improve program and process metrics (for example, productivity, quality); leading processimprovement projects; utilizing data to provide insights and to shape process improvement plans to facilitate a seamless customer experience indelivery services, pickup, site to store, and online grocery pickup; managing and assessing program performance by tracking activities, goals, targets,KPIs, and budgets for initiatives to evaluate results and continually improve the performance and metrics of future campaigns.Drives store level efforts for omni-channel adoption through social media networks and store level customer interactions; providing guidance to storeassociates to enable omni-channel service and product adoption initiatives (for example, technology walkthroughs, associate knowledge levelassessments, facility driven social media posts, promotion of available services); providing associates with tools and resources to grow wallet sharefor omni-channel services and products
  • He contributed to the team's success by completing the work quickly and accurately.
  • Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Created appealing displays for routine arrangements and special promotions.
  • Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.

Education

2017 -

Morristown High School
Morristown, NJ
06.2017

Skills

  • Team Goals
  • Team Meetings
  • Team Performance Management
  • Microsoft Visio
  • Team Support
  • Worker Instruction
  • Training Junior Team Members
  • Customer Retention
  • Packing and Shipping Proficiency
  • Customer Preferences
  • Advising and Coaching
  • Sequence Planning
  • Customer Needs Assessments
  • Cash Register Operations

Languages

English
Native or Bilingual
Do
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Digital Team

Walmart
06.2020 - Current

2017 -

Morristown High School

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Gabriela Rosa Reyes