Gabriela Rosero
5700 Crossings Blvd. Antioch,Tennessee
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Service Advisor -
Freeland Chevrolet Superstore
Antioch, TN
08.2022 - Current
- Developed strong relationships with customers by providing exceptional customer service.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
Office Administrator -
One Sotheby's International Realty Inc.
Miami Beach, FL
05.2020 - 09.2021
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Coordinated and managed daily administrative operations of the office.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Office Administrator -
International Sales Group, LLC
Miami, FL
09.2019 - 02.2020
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls, and tracked documentation.
- Delivered helpful and kind customer service to guests to maximize customer satisfaction.
- Provided assistance with the planning of events such as staff meetings or conferences.
Valet Parking Supervisor -
Park One of Florida
Miami, FL
07.2018 - 08.2019
- Coached team members to consistently exceed superior customer service standards.
- Created exceptional customer service by delivering safe, seamless, and prompt parking experiences.
- Ensured valet staff adhered to company policies and procedures.
Administrative Assistant -
BIESS
Quito, Ecuador
01.2011 - 01.2015
- Organized and maintained filing and document management systems by coordinating, archiving, and purging files.
- Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials.
- Scheduled and coordinated meetings, appointments, and travel arrangements for managers or supervisors.
Education
Bachelor of Science - Corporate Communication
Universidad De Las Americas
Quito - Ecuador2015
Skills
- Customer engagement
- Team collaboration
- Strong work ethic
- Data processing
- File and data retrieval systems
- Scheduling and calendar management
- Office supply management
- Multitasking and organization
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Service Advisor -
Freeland Chevrolet Superstore
08.2022 - Current
Office Administrator -
One Sotheby's International Realty Inc.
05.2020 - 09.2021
Office Administrator -
International Sales Group, LLC
09.2019 - 02.2020
Valet Parking Supervisor -
Park One of Florida
07.2018 - 08.2019
Administrative Assistant -
BIESS
01.2011 - 01.2015
Bachelor of Science - Corporate Communication
Universidad De Las Americas
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