Hi, I’m
Gabriela Rounds
Fullerton,CA
Summary
Customer-focused professional with experience in patient access, healthcare administration, and operations management. Skilled in patient registration, insurance verification, and financial processes, I excel in fast-paced environments and prioritize HIPAA compliance.
I have also developed strong leadership and operational skills while managing teams in customer service settings, such as at Entangled Escape Rooms and Disneyland Resort. My background in communication, problem-solving, and organization makes me adaptable and ready to take on new challenges.
Excited to contribute my skills to roles that support people, streamline operations, and enhance experiences.
Overview
8
years of professional experience
Work History
St Jude Medical CenterFullerton, CA
Patient Access Representative
09.2023 - 03.2025
Job overview
- Greeted and registered patients in the ER, ensuring accurate demographic, insurance, and medical information was collected in a timely manner.
- Verified insurance coverage and facilitated financial assistance processes, including co-payments and payment arrangements.
- Collaborated with clinical staff to prioritize patient check-ins based on urgency and emergency protocols.
- Answered phone calls, directed inquiries, and managed patient flow to ensure efficient and effective care in a high-stress, fast-paced environment.
- Maintained patient confidentiality by adhering to HIPAA regulations and hospital policies.
- Assisted patients and families with understanding insurance coverage, consent forms, and hospital procedures.
- Coordinated with billing and medical staff to ensure seamless communication and accurate documentation of services provided.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Entangled Escape RoomsOrange, CA
Location Manager
05.2023 - 08.2023
Job overview
- Managed daily operations of the escape room location, ensuring a smooth and efficient guest experience while maintaining high levels of customer satisfaction.
- Supervised and trained a team of 15 staff members, providing guidance on customer service, game facilitation, and operational procedures.
- Oversaw booking and reservation systems, coordinated scheduling, and ensured rooms were prepared and reset for each group.
- Handled guest inquiries, concerns, and feedback, resolving issues promptly to maintain a positive atmosphere.
- Monitored and maintained escape room equipment and facilities, ensuring all games were functioning properly and performing regular maintenance checks.
- Managed location budgets, tracked inventory, and ordered supplies as needed, ensuring cost control and operational efficiency.
- Developed and implemented promotional strategies, contributing to an increase in bookings and customer engagement.
- Ensured compliance with safety protocols and company policies, including guest safety during gameplay and adherence to COVID-19 guidelines.
Entangled Escape RoomsOrange, CA
Social Media Marketing Specialist
11.2021 - 08.2023
Job overview
- Managed and grew social media presence across platforms (Facebook, Instagram, Twitter, etc.), creating engaging content to increase brand awareness and customer engagement.
- Developed and implemented social media strategies and campaigns to promote new escape room themes, special events, and seasonal promotions.
- Curated, created, and scheduled daily posts, including graphics, videos, and customer testimonials, to highlight the unique experience of the escape room.
- Interacted with followers by responding to comments, messages, and reviews, maintaining a positive online reputation and fostering community engagement.
- Analyzed social media metrics and insights to assess campaign performance, adjust strategies, and drive growth in online traffic and bookings.
- Collaborated with the marketing and events teams to create cross-promotions and initiatives that aligned with business goals and customer interests.
- Coordinated influencer partnerships and user-generated content campaigns to increase reach and visibility.
- Monitored industry trends, competitor activity, and customer feedback to stay ahead of social media best practices and emerging trends.
Entangled Escape RoomOrange, CA
Game Master
07.2021 - 08.2023
Job overview
- Facilitated immersive escape room experiences by guiding players through puzzles, providing hints, and ensuring a smooth gameplay experience.
- Monitored live game progress, ensuring safety protocols were followed and intervening when necessary to maintain a fun and challenging atmosphere.
- Greeted and oriented guests upon arrival, explaining the rules, themes, and objectives of the game, ensuring they were prepared and excited for their experience.
- Managed the setup and reset of rooms between groups, ensuring all puzzles and game elements were functioning correctly and ready for the next session.
- Maintained a positive and engaging environment, interacting with guests to enhance their experience and provide exceptional customer service.
- Handled customer inquiries and concerns, offering prompt and friendly assistance to ensure satisfaction and a memorable visit.
- Collected feedback after each session to improve game experience, enhance customer satisfaction, and contribute to future game development.
Oak Mountain WineryTemecula, CA
Graphic Design Assistant
04.2021 - 07.2021
Job overview
- Assisted in the creation of marketing materials, including wine labels, brochures, social media graphics, and event promotional content to enhance brand identity.
- Supported the design team in producing visually compelling assets for print and digital media, ensuring alignment with the winery’s aesthetic and target audience.
- Managed day-to-day administrative tasks, including scheduling meetings, organizing events, and handling communication for the winery’s executive team.
- Coordinated with vendors, suppliers, and partners to source materials for design projects, ensuring timely delivery and quality standards.
- Organized winery events and tastings, managing guest lists, invitations, and logistics to ensure smooth execution.
- Maintained and updated the winery’s website and social media channels with fresh design content and promotions.
- Provided customer service support during events, answering inquiries and assisting with product information, enhancing overall guest experience.
Exodus Escape RoomAnaheim, CA
Assistant Manager
03.2020 - 04.2021
Job overview
- Supervised daily operations of the escape room, ensuring smooth guest experiences and efficient team performance.
- Managed and trained a team of up to 10 staff members, providing guidance on customer service, safety procedures, and game facilitation.
- Coordinated bookings, managed reservations, and handled guest inquiries, ensuring accurate information and timely responses.
- Monitored game progress, provided hints as needed, and ensured all rooms were reset and prepared for the next group of players.
- Maintained inventory of escape room supplies and ensured all equipment was in working order, reporting any maintenance needs promptly.
- Handled cash register, processed payments, and balanced financial transactions, ensuring accuracy and adherence to company policies.
- Implemented customer feedback to enhance guest satisfaction, resulting in improved reviews and repeat bookings.
Disneyland ResortAnaheim, CA
Food and Beverage Cashier
09.2018 - 03.2020
Job overview
- Provided excellent customer service to guests in a fast-paced environment, processing food and beverage transactions accurately.
- Maintained clean and organized cashier stations and dining areas, adhering to safety and hygiene standards.
- Assisted guests with menu recommendations and dietary needs, ensuring a positive experience.
- Worked collaboratively with team members to ensure smooth operations and quick service during peak periods.
- Resolved guest concerns promptly, ensuring satisfaction and a memorable experience.
Disneyland ResortAnaheim, CA
Attractions Hostess
06.2017 - 09.2018
Job overview
- Provided exceptional guest service by ensuring a safe, enjoyable, and seamless experience for visitors at various attractions.
- Greeted and assisted guests in line, managing crowd flow and ensuring compliance with safety procedures,
- Operated attraction equipment, conducted safety checks, and communicated ride instructions clearly to guests.
- Handled guest concerns and inquiries promptly, maintaining a positive and friendly atmosphere.
- Worked closely with team members to maintain attraction cleanliness, efficiency, and smooth operation.
- Promoted the Disneyland brand by maintaining a positive, welcoming attitude, ensuring every guest had a magical experience.
Education
Cypress CollegeCypress, CA
In Progress from Diagnostic Medical Sonography
12-2026
Sunny Hills High SchoolFullerton, CA
High School Diploma
05-2016
Skills
- Patient Registration & Information Management
- Insurance Verification & Financial Assistance
- Customer Service & Communication
- HIPAA Compliance & Confidentiality
- Patient Flow Management
- Multitasking & Time Management
- Conflict Resolution & Problem-Solving
- Team Leadership & Training
- Social Media Management & Marketing
Timeline
Patient Access Representative
St Jude Medical Center
09.2023 - 03.2025
Location Manager
Entangled Escape Rooms
05.2023 - 08.2023
Social Media Marketing Specialist
Entangled Escape Rooms
11.2021 - 08.2023
Game Master
Entangled Escape Room
07.2021 - 08.2023
Graphic Design Assistant
Oak Mountain Winery
04.2021 - 07.2021
Assistant Manager
Exodus Escape Room
03.2020 - 04.2021
Food and Beverage Cashier
Disneyland Resort
09.2018 - 03.2020
Attractions Hostess
Disneyland Resort
06.2017 - 09.2018
Cypress College
In Progress from Diagnostic Medical Sonography
Sunny Hills High School
High School Diploma
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