Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabriela Rugel

Queens,NY

Summary

Dynamic professional with a proven track record, excelling in customer service and team leadership. Skilled in cash handling and workflow coordination, I have effectively boosted service levels and maximized team performance. My expertise in Social Media enhances marketing efforts, contributing to campaign successes that exceed sales goals.

Overview

8
8
years of professional experience

Work History

Cashier Team Lead

MR KIWI
07.2022 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.

Housekeeping Room Attendant

Wyndham Garden
05.2021 - 06.2022
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.

Administrative Assistant and Social Media

ONDA POSITIVA RADIO
04.2018 - 04.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Scheduled office meetings and client appointments for staff teams.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Promoted business through marketing initiatives and use of social media.
  • Represented company and brand while responding to social media inquiries.
  • Increased audience reach with strategic social media promotion of published contents.

Marketing Assistant

Cafe Bombons
08.2016 - 04.2018
  • Created engaging content for Facebook, and Instagram.
  • Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
  • Utilized Adobe Photoshop and Illustrator to design and create informational flyers and advertisements.
  • Managed campaigns for various clients that consistently exceeded sales goals.

Education

Audiovisual Engineering - Audiovisual Productions

Universidad Católica Santiago De Guayaquil
Guayaquil, Ecuador
09.2016

Skills

  • Customer Service
  • Team Leadership
  • Punctual and Reliable
  • Opening and closing procedures
  • Social media use
  • Organization, prioritizing, and multi-tasking
  • Marketing Strategies

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Cashier Team Lead

MR KIWI
07.2022 - Current

Housekeeping Room Attendant

Wyndham Garden
05.2021 - 06.2022

Administrative Assistant and Social Media

ONDA POSITIVA RADIO
04.2018 - 04.2021

Marketing Assistant

Cafe Bombons
08.2016 - 04.2018

Audiovisual Engineering - Audiovisual Productions

Universidad Católica Santiago De Guayaquil

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Gabriela Rugel